LAKSHMI NARASIMHAN S R

As Program Manager:
• Lead and manage geographically spread 03 teams of 20 FTE, including AI/ML Developers, Test Engineers,
Scrum Masters, Quality Consultants, and Data Engineers.
• Responsible for the success of the GBS and GS Automation programs.
• Responsible for goal setting, work assignments, performance reviews, and compensation reviews (ACR).
• Provide coaching and development to enhance team skills and performance.
• Drive improvement initiatives benefiting broader Global Services teams.
• Identify collaboration opportunities with US/OUS ICT stakeholders on Solution Delivery engagements including
automation space.
• Foster Inclusive and Safe environment for the team.

As Engagement Leader:
• Serve as the official contractual contact for supplier/vendor relationships with a service value of ~$5 Million/year.
• Own contract management and negotiations, ensuring alignment with organizational needs
• Bridge between Lilly IT stakeholders and suppliers, resolving pressing issues.
• Manage supplier associates, including Delivery Manager, Project Managers, Developers, and Support staff.
• Participate in the Monthly Supplier Management Forum and oversee Support/Maintenance expenses.

As IT System Custodian/System Manager:
• Handle Systems Budget responsibility.
• Ensure systems are developed, maintained, and validated according to policies for 02 HR/HSE Systems.
• Represent validation documentation during audits and make validation-related decisions.
• Collaborate with System Owners (Business) and CSQA on quality issues and approve validation artifacts.
• Ensure compliance with privacy procedures and oversee the use of personal information.

As Senior Service Manager:
• Ensure effective service management and delivery, maintaining uniform processes and governance.
• Develop and present metrics, reports, and dashboards on service performance, compliance, and operational
efficiency.
• Assist Process Owner in improving processes as a member of the Enterprise Problem Review Board.
• Accountable for CMDB Data health and guide local configuration teams as LCM CMDB Lead.
• Monitor system retirement progress and approve invoicing as System Retirement POC. Service Value = $0.4M/Yr.

• As a Service Manager, serve as a customer advocate and point person within AT&T for SDN Orchestration services spanning 250+ clients
• Provide SME support and guidance to the team of 08 Service Managers
• Act as central communication point for major incidents - Priority 1 and Priority 2 issues as needed
• Monitor delivery performance SLA/KPI's and conduct Monthly Service Reviews
• Review SLA credit requests
• Responsible for IT Supplier Mgmt, manage span of control of up to 06 suppliers & 100+ Supplier Associates

• As a TL, Responsible for implementation reporting, conducting monthly ops reviews for a PIM team of 14, providing feedback, and sharing project health insights with management
• Additionally, as an Individual Contributor, I have successfully led small, medium, and large projects/programs for approximately 20 clients across different industry verticals (Banking/ Oil & Gas/ Petrochem/Healthcare Manufacturing/Salon Chain etc.)
• Regular duties include stakeholder collaboration, developing project plans, scheduling, tracking, analysis, status reporting, meetings, and handling escalations
• Recipient of AT&T Connections Award (2021) for the high impact contributions towards large scale en
• Recipient of Diplomat Award (2019)
• Led a team of 3 PIMs on a $45M SDWAN Transformation project, setting up custom processes from scratch
• Successfully migrated 900+ sites with a >95% success rate on the first attempt
• Introduced process improvements, reducing event failure by 15% and saving $70k/year

• Company Overview: ITES Giant
• Accountable for managing key activities to stay compliant with CMMI L5 expectations of Problem Mgmt process for 30+ Accounts
• Authoring process documents (SOP, trackers) & ensuring team adherence to meet the CMMI requirements
• Providing process consulting services to Business Engineering (Presales) to enable them for RFI/RFP's
• ITES Giant

• In this role some of my regular duties are: to develop detailed work plans, schedule estimates, responsible for project tracking and analysis, facilitate Scrum daily standup meeting, produce status & RAID reports, handle escalations and Stakeholder Management

• Company Overview: ITES Giant
• In this role some of my regular duties are to: Conduct Process Gap Analysis & onboard new clients to Unisys PM Service, perform Trend Analysis, facilitate RCA Investigations for different priority Incidents and produce reports
• ITES Giant