Arpit Sharma
Technical Program Manager
Banglore
Summary
Promote exchanged learning, escape comfort zone for bigger challenges personally, & as a team. Additionally, keeping the workspace fun and motivated
Overview
2
2
years of professional experience
3
3
Certifications
Work History
Technical Program Manager
Unbxd
06.2023 - Current
- Managed and facilitated the rhythm of business for the team, including regular staff meetings, leadership reviews, and semester planning, ensuring effective communication and alignment across all stakeholders.
- Drove alignment to a multi-year roadmap by collaborating with product managers, engineering managers, and individual contributors, making data-driven decisions to prioritize initiatives.
- Tracked program progress, identified risks and issues, and proactively proposed solutions to ensure successful project delivery, consistently reporting progress and risks to stakeholders.
- Established lasting relationships with internal and external stakeholders, fostering effective communication and collaboration to drive project success.
- Fostered a collaborative and inclusive work environment, valuing diverse perspectives and empowering team members to contribute their best work.
- Developed a deep understanding of sovereign customers' needs for cloud technologies with data sensitivity in mind, informing product development strategies.
Implementation Consultant
Zenoti Technologies Pvt. Ltd
04.2022 - 05.2023
- Worked with the product, engineering, and customer success teams in completing projects within allotted timelines; analyzed and troubleshoot system issues in a timely fashion
- Worked extensively with product team to design the product features by defining workflows to ensure customer success
- SME for the product, and defined process along with product managers for onboarding and support of the product
- Lead training for product implementation for internal stakeholders
- Lead the migration of all the customers from V1 to the V2 version of the bot, without impacting the business
- Conducted training with the customer to ensure product adoption and assisted them with custom configurations
- Assisted in validating the log file and reporting bugs based on the error & exceptions in the log file
- Provided Quality Assurance (QA) procedures management with quality improvement proposals using root cause analyses.
Techno Functional Consultant
HighRadius Technologies Pvt. Ltd
02.2019
- Successfully implemented the company's Cash Management product (Fintech-SaaS) for a variety of clients from US, EMEA & APAC regions
- Proactively resolved concerns and conflicts to ensure positive client experiences
- Extensive experience in complete software development life cycle (SDLC), including system requirements collection, architecture, and flow-charting technical and business requirements, leading testing initiatives
- Worked with subject matter experts to understand business requirements and assess impact of changes to systems, users, and customers
- Assisted in the development of integrated workflow and user acceptance testing scenarios; worked with testing teams to execute test cases and resolve issues
- Managed client relationships, proactively resolving concerns and conflicts to ensure positive client experiences
- Customized training and materials for each client site based on business requirements and ensured training documentation and materials provided detailed instruction on the use of all software modules
- Served as a primary point of contact as part of a cross-functional team to manage client expectations during the entire implementation process
- Trained new consultants on product implementation and processes, evaluating knowledge retention and mentoring team members to ensure an understanding of policies and procedures
- Organized Weekly Status Meetings with the client to meet defined deadlines and worked with members of the Highradius Cash Application team to address internal issues relating to the implementation phases/scope.
Education
B.Tech in Computer Engineering -
Chitkara University - Punjab
01.2016 - 1 2020
Secondary School (Science) - undefined
Swami Vivekananda School
01.2014 - 1 2016
Primary School - undefined
Mount Carmel Senior Secondary School
01.2014 -
MBA -
NMIMS
Mumbai, India09.2024
Skills
SQLJiraMS Office (Word, Excel- Advance, PowerPoint)VisioTwilioSalesforceBirdeyeGoogle Sheets
Excellent communication and interpersonal skills
Strong leadership abilities with a knack for inspiring and motivating teams
Results-oriented with a commitment to quality
Ability to work collaboratively in a cross-functional team environment
Familiarity with SaaS products
Certification
Certified 'Bit coin Professional 'by Cialfor.
Key Impact Areas
- Result-oriented professional with 4 years of experience in Consulting with expertise in designing and implementing digital projects for fortune 500 clients.
- Experienced in Requirement Gathering, Process Improvement by studying current practices, AS-IS State and designing modifications; track record of aiding the organization improve the delivery of high-value software products.
- Successfully identified Fit-Gap in the product which helped in automating the process, developed & implemented the product to maximize the percentage automation along with mitigation of the risk and manual efforts.
- Analyze & process client's data, & work in sync with the technical & product teams to address custom requirements that add value to the business, overall automation and existing product, creating a Win-Win-Win ecosystem.
- Customer Centric Professional; efficient in interacting face to face with the clients for conducting workshops, design session, product training, issues, and escalations calls; ensuring high-quality customer experience, enriching customer satisfaction while adhering to the work processes & SLAs.
- Proficient in managing & leading teams for running successful process operations & experience of developing procedures (play books), service standardsfor businessexcellence.
- Strengthened the training by eliminating obstacles to the completion of tasks and achievement of goals.
- Collaborated with Product Owner in backlog management and continuous delivery of features, skilled at New Product Lifecycle, Delivery Management, Product Backlog.
- Received Reward & Recognition Quarterly Award: Q2'20 for successfully capped two different projects (one is AEST, another one in PST time zone) under different teams without impacting project timelines.
- Won CODATHON 2019, organized by ACM student chapter at Chitkara University
- Achieved 2nd position in SAP Next-Gen Hackathon 2018 organized by SAP Technologies.
Timeline
Technical Program Manager
Unbxd
06.2023 - Current
Implementation Consultant
Zenoti Technologies Pvt. Ltd
04.2022 - 05.2023
Techno Functional Consultant
HighRadius Technologies Pvt. Ltd
02.2019
B.Tech in Computer Engineering -
Chitkara University - Punjab
01.2016 - 1 2020
Secondary School (Science) - undefined
Swami Vivekananda School
01.2014 - 1 2016
Primary School - undefined
Mount Carmel Senior Secondary School
01.2014 -
MBA -
NMIMS