Project Methodologies – Frameworks: Agile – Scrum, DevOps, Waterfall
Arpita Batra
Lead Business Analyst
Pune
Summary
Seasoned Business Analyst with 10+ years of IT industry success. Expert in single handedly managing requirements, articulating user stories, analyzing data and systems, formulating and performing business test cases. Performance-driven and detail-oriented with a flair for adapting quickly to varied business environments and adept at improvising solutions and resolving complex business issues.
I am looking for opportunities allowing me to build on my existing skill set, while also expanding my horizons through challenging problems and management responsibilities. I am looking to mature into delivery and operation critical positions into product and program management.
Overview
4
4
years of post-secondary education
10
10
years of professional experience
Work History
Senior Business Analyst
HSBC Technology India
Pune
03.2019 - Current
- End to End Solution Design for Digital Banking Products
- Process Enhancements, redesign
- Setting up and managing local data management teams in Hong Kong, Singapore, Guernsey
- Setting up overall reconciliation strategies for large programs
- Designing end to end solutions for various business problems
- End to end program management
- Requirement gathering, analysis and techno-functional documentation
- Story breakdown for sprint planning
- Conducting agile ceremonies – sprint planning, daily scrum, sprint reviews
- Active participation in UAT
- Managing all liaisons between business and IT
- Global stakeholder management
- End to end communication management
- Walkthroughs and demos to both business and IT at various stages of the programs
- Conflict management to ensure deliveries meet time, scope and cost constraints
- Driving test strategies, test case development and execution
Business Analyst
HSBC Global Software Delivery: London, UK | Geneva, Switzerland | Guernsey, UK | Luxembourg | Pune
London, United Kingdom
07.2015 - 03.2019
- Lead Data Reconciliation Analyst responsible to set up overall processes and governance from project initiation until go-live/closure.
- Stakeholder Management - Constructively mediated between business and IT with express focus on timely and concise communication across the board.
- Defined overall data migration and reconciliation tools, strategy, process, planning and execution.
- Creation of detailed test scripts (600+) in JIRA/Zephyr
- Analyzing large chunks of data, performing unit testing, supporting business users with data reconciliation.
- Conducted regular trainings, workshops, walkthrough with IT, business users and senior management.
- Managed 30+ business stakeholders and trained 50+ team members on overall GPR Project governance from data mapping, migration, reconciliation, defect management & cutover
- Defect Manager: formalized overall defect management process and served as a test manager triaging, analyzing and tracking defects.
- Cutover Manager: Baselined and formalized cutover process to successfully achieve Cutover.
- Set up a local data management team in HK and SG; managed team of six.
- Lead several test cycles from SIT, UAT, various migration runs till Cutover.
Associate Business Analyst
HSBC Technology India
Pune
01.2012 - 07.2015
- Organized daily tasks for better efficiency and use of resources.
- Created detailed Techno - functional documents for Digital products to be consumed by development and testing teams.
- Requirement gathering, analyzing & documenting it for consumption of technical teams.
- Liaising with various Stakeholders to create a detailed low level solution for all IT stakeholders to agree to.
- Provided Effort estimates for all new Retail Banking Digital projects and small enhancements for existing RBWM applications.
- Advising business on estimated IT Design cost for each possible solution.
- Created mock up screen designs and worked closely with UI and UX teams.
- Detailed walkthrough of the product at the end of every sprint.
Business Analyst Trainee
HSBC Technology India
Pune
07.2011 - 12.2011
- Mapped process activities to identify shortfalls and proposed process enhancements
- Supported project development, testing and implementation phases.
- Worked closely with UI / UX teams for Front End Screen designs.
- Created low level detail blueprint documents, UI and end to end Processing solution and documentation.
- Defect Analysis and closure
Education
• Bachelor of Engineering Technology - First Class - Electronics And Telecommunications
G.H. Raisoni College of Engineering
Nagpur 06.2007 - 05.2011
• BA Competency (IIBA Curriculum) -
HSBC Business School – 2012 – Distinction
• BA Competency (IIBA Curriculum) -
HSBC Business School – 2014 – Distinction
Skills
Business Analysis
Requirements gathering
Product and program management
Stakeholder management
Digital Banking products and services
Retail, Commercial, Private Banking
Product Owner
Solution Design
Payments Domain
Documentation - Techno Functional, User stories
Agile - Scrum
Consulting
Effective Problem Solving
Software
Quality Management: JIRA, HP Quality Center
Requirements Management: JIRA, Confluence, MS Office
Prototyping:MS-Visio
Platforms: Avaloq Banking Suite
Application Life Cycle Management:SharePoint, IBM Rational Team Concert, MKS Integrity
Accomplishments
- Rewarded by HSBC GPB CIO through in the category of ‘Gets great results in the right way’.
- Rewarded by HSBC UK Private Bank COO in the category of ‘Takes ownership’.
- Rewarded by HSBC UK Transformation head in the category of ‘Brings people together’.
- Rewarded by HSBC Geneva Domain and Cutover managers in the category of ‘Does the right thing’.
- Recognized by HSBC UK Business users, various project team members through ‘At our best’ recognition platform for categories ‘Helps others be at their best’, ‘Builds trusted relationships’ and ‘Champions change’.
- Awarded Certificate of Excellence
- Awarded RISE (Recognition of Individual’s Superior Effort)
- Consistent Top performer throughout professional career.
Timeline
Senior Business Analyst
HSBC Technology India
03.2019 - Current
Business Analyst
HSBC Global Software Delivery: London, UK | Geneva, Switzerland | Guernsey, UK | Luxembourg | Pune
07.2015 - 03.2019
Associate Business Analyst
HSBC Technology India
01.2012 - 07.2015
Business Analyst Trainee
HSBC Technology India
07.2011 - 12.2011
• Bachelor of Engineering Technology - First Class - Electronics And Telecommunications
G.H. Raisoni College of Engineering
06.2007 - 05.2011
• BA Competency (IIBA Curriculum) -
HSBC Business School – 2014 – Distinction
• BA Competency (IIBA Curriculum) -
HSBC Business School – 2012 – Distinction