Arpita Bhattacharya
Pune
Summary
Accomplished Senior Business Analyst with a proven track record at BNY and Accenture Services, enhancing operational efficiency and spearheading digital transformation projects. Expert in data analysis and project management, I reduced manual efforts by 30%. Known for leadership and analytical reasoning, I excel in driving initiatives that significantly improve business processes and stakeholder communication.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Business Analyst/IT Product Owner
BNY
Pune
03.2021 - Current
- Leading business analysis activity on centralizing the Standing Instruction System by upskilling one team to receive, interpret, translate, transpose, and disseminate the requirements to the team that will code the complex system. This eliminated chances of OREs due to more team involvement and reducing efforts to 30 percent compared to before.
- Developing comprehensive project documentation, including business requirements, functional specifications, process flows, and a risk assessment framework for ISO 20022 Cash Migration and Digital Asset Custody, facilitating account opening and maintenance APIs to support the above.
- Preparing process maps that adhere to KPIs and metrics using ThoughtSpot, which highlights the usability of new features added, and tracks failures and errors. This helped identify, research, and fix 15+ failures, which caused 111 forms to be recreated, losing time and effort in the process. The rework and rejections were reduced to zero post-release.
- Collaborating with cross-functional teams to build a Change Intake Form that registers all changes, and a Project Register to further create a space to monitor the project lifecycle until its completion or cancellation. Built on the Power Platform, running tests to ensure the tool has no redundant questions, and is user-friendly.
- Prepared detailed documentation, including a risk assessment raised on ServiceNow (SNOW) for the ETL solution with Xceptor (data automation platform), facilitating adoption through training, and maintaining an issue log to collect evidence of issues in the process. The movement to Xceptor reduced the manual efforts to approximately 30 percent for the team.
- Performed a gap analysis between the existing and the desired state, identifying areas for improvement or enhancement for Global Onboarding Orchestration, an account opening platform created on Angular, TypeScript, and Java Spring Boot (APIs). Created entitlements identifying 40-plus groups to set them up with their respective LOBs.
- Developed and executed a comprehensive product strategy, and digitized the market onboarding process to establish a connected eco-network across sub-custodians. Set up markets on the Global Onboarding Platform: omnibus, new segregated, existing segregated, documented, non-documented, etc.
- Facilitated regulatory project on proxy voting services and Tradesuite ID.
- Created entitlements, client setups, and replaced workflows with shorter ones, introducing APIs wherever feasible.
- Developed high-quality documentation to support training efforts in both written and video formats.
- Supported 15+ training and demo initiatives this year to take users through the new tool and ease them into it.
- Supported 20+ automation initiatives and aligned with more for the year ahead.
- Conducted user acceptance testing (UAT) and production testing to validate system functionality, and ensure adherence to business requirements and specifications.
- Provided technical support for troubleshooting analytics and reporting issues.
- Onboarded new clients and the APAC team to account opening, along with specific customized requirements, shifting them from manually opening accounts that took 5-6 days to 2 days.
- Designed workflows on Visio, envisioning new products such as Auxiliary Account.
- Experienced in using data visualization tools such as Power BI, data management languages such as SQL, and Microsoft Excel. Microsoft Excel.
Knowledge Management Specialist/ Business Analyst
Accenture Services
Bangalore
01.2012 - 03.2021
- Managing knowledge assets to support efficient decision-making, and enhance operational performance for the Health and Public Service industry.
- Supporting smart cities and infrastructure with knowledge building, gap analysis, communication, and strategic enhancements to the internal and external site.
- Providing business analysis support for strategic initiatives and project delivery.
- Facilitating quarterly campaigns, supporting Smart City Expo's yearly campaigns, and associated projects, which highlight products on global platforms.
- Ability to manage multiple projects and develop and maintain excellent working relationships at all organizational levels with internal stakeholders, such as OD Leads, industry practitioners, SMEs, marketing teams, and so on. Garnering appreciation from senior managers and executives for time management, commitment, and smooth execution for every project.
Knowledge Analyst
Compare Infobase Pvt Ltd
Kolkata
05.2010 - 11.2011
- Managing and organizing knowledge assets to support informed decision-making and operational efficiency.
- Collaborated with the creative editor and worked in all phases, from planning to completion, of quality deliverables.
- Created high-impact messages for the News Twitter page.
- Highlighted for writing the most-read articles and specializing in the content for MyDearValentine.com and MapsOfIndia.com, achieving the maximum word counts ever written in a day.
Education
MBA -
SCDL
05.2014
BA -
Bishop Cottons Women's Cristian College
05.2008
High School -
PES PU COLLEGE
05.2005
Skills
- Leadership Skills
- Effective time management
- Microsoft Office Tools
- Data analysis
- Project Management
- Agile Methodology
- Critical Thinking
- Analytical reasoning
- Negotiation skills
- Product strategy development
- Stakeholder communication
- Design thinking
- Data-driven decision-making
- Product roadmapping
- Product lifecycle management
- Product issue resolution
Websites
Certification
- PSPO 1, Scrum.org, 10/2024
- Change Management for Organizations, NASBA
- Post Graduate Diploma of Financial Planning & Relationship Management, NIIT IFBI
- Fundamentals of Digital Marketing, Google
Hobbies and Interests
- Singing
- Embroidery
- Photography
- Reading
- Writing
Tools
- Visio
- Microsoft Excel, PowerPoint
- Figma
- SQL
- HTML
- ThoughtSpot
- Sharepoint
- PowerBI basics
- Surveymonkey
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Timeline
Senior Business Analyst/IT Product Owner
BNY
03.2021 - Current
Knowledge Management Specialist/ Business Analyst
Accenture Services
01.2012 - 03.2021
Knowledge Analyst
Compare Infobase Pvt Ltd
05.2010 - 11.2011
MBA -
SCDL
BA -
Bishop Cottons Women's Cristian College
High School -
PES PU COLLEGE
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