ARPITA CHRISTIAN
Ahmedabad
Summary
Highly skilled professional with a strong focus on customer satisfaction and team building with many years of driving corporate success through analytics and cost-benefit analysis. Engages with staff and customers to foster positive corporate image. Identifies and promotes team contributors to facilitate growth. Serves as mentor to newer staff, closing knowledge gaps, and driving Demonstrate exceptional communication skills, active listening and ability to remain calm under pressure.
Overview
3
3
years of post-secondary education
19
19
years of professional experience
Work History
Senior Executive - Customer Service Advisor
Vodafone India Services Pvt Ltd
06.2026 - Current
- Working with Jeopardy Management UK Care (OPUS) central support.
- Completed all tasks within SLA, ensuring high-quality service delivery.
- Keeping all the quality standards intact along with impeccable Score Card record
- Working as SME - helping subordinates to resolve queries faster by providing effective resolution.
- Prioritized and addressed outstanding tasks to resolve backlog files promptly.
- Coordinated with multidisciplinary teams to manage specialist care cases effectively.
- Recognition as July 2025 Champions by Manish Vaniya
- Received Vodafone Stars Award in Jan 2026
ASM
BlueStone Jewellery
01.2025 - 04.2025
- Prepared store closing reports to ensure accurate financial reconciliation
- Processed MTO transactions efficiently
- Handled online orders and billing to maintain customer satisfaction and streamline transactions
- Implemented visual merchandising strategies in-store to enhance customer engagement.
- Petty Cash Handling
- Oversaw daily cash transactions
- Administered petty cash transactions
- Monitored Google reviews and responded promptly
Senior Sales Executive
COACH - Reliance Brands
10.2023 - 03.2024
- Compiled store opening reports to ensure operational readiness and strategic alignment
- Compiled store closing reports to assess daily performance and optimize future operations
- Executed visual merchandising based on company guidelines.
- Managed SAP transactions for inventory and petty cash, ensuring accurate records.
- Oversaw cash management processes to ensure accuracy and security.
- Executed visual merchandising strategies per company guidelines to enhance customer engagement and sales
- Administered petty cash transactions to facilitate daily store operations. transactions to support daily operations.
- Prepared detailed reports for store openings to ensure readiness and adherence to standards.
Senior Sales Associate
Bath and Body Works
08.2021 - 01.2023
- Managed billing system to streamline transactions and enhance customer experience
- Managed cash transactions to ensure accuracy and security.
- Executed visual merchandising according to company guidelines.
- Handled daily store operations, ensuring efficient floor management and customer engagement.
- Compiled store opening reports to ensure accurate daily operations
- Prepared closing reports for the store, detailing daily sales and inventory changes.
- Managed daily store operations to ensure smooth functionality. with appropriate floor behaviors of CSL
ASM
Unicorn Info solutions Pvt Ltd.
02.2020 - 04.2021
- Prepared quarterly target reports to track performance against goals
- Executed visual merchandising to align with Apple guidelines
- Coordinated customer product arrangements based on specific requirements and responded to inquiries
- Administered billing system to maintain precise financial records and facilitate payment processing to ensure accurate invoicing and payment processing
- Handled daily cash transactions to guarantee accuracy in financial reporting and cash flow management transactions to ensure accuracy
- Oversaw petty cash fund to manage daily operational expenses efficiently and accurately fund for daily operational expenses
- Prepared quarterly target reports to track progress and performance
- Provided assistance to customers regarding Apple product inquiries to enhance customer satisfaction
Senior Sales Executive
Rajya Yatayat Sandesh
09.2017 - 01.2020
- Approached clients and closed deals to meet sales targets
- Engaged with high-end clients and prepared advertisement proposals
- Responding to e-mails and calls and pitching for advertisement sales in newspaper for the customer according to the requirement
- Prepared quarterly achievement reports to track sales performance
- Created proforma invoices for advertisement placements as per ad in newspaper
ASM
GAS (RBL)
09.2016 - 02.2017
- Developed budgets and targets to align with business objectives
- Managed inventory processes for stock in and out, ensuring accurate records and availability
- Executed visual merchandising according to GAS standards
- Facilitated home shopping experiences for customers
- Managed billing system operations to ensure accurate invoicing
- Administered cash management tasks to maintain financial accuracy
- Handled petty cash transactions to support daily operational expenses
- Petty Cash Handling
- Handling billing system
ASM
Aldo Accessories
02.2015 - 01.2016
- Developed budgets and targets to align financial planning with business objectives
- Prepared detailed budgets and financial targets for departmental alignment.
- Executed visual merchandising according to AGI guidelines
- Coordinated responses to e-mails and arranged products to meet customer specifications
- Managed billing system by processing invoices and payments
- Managed cash flow by overseeing daily transactions
- Handled petty cash by tracking expenses and disbursements
Sr. CRE
Ethos Swiss Watch Studio
01.2012 - 12.2014
- Prepared detailed reports to track sales performance and inventory levels
- Executed inventory orders to maintain stock levels
- Managed billing processes to ensure accurate transactions
- Assisted customers in selecting and purchasing watches
- Responded to customer e-mails to address inquiries and arranged watches for customers
- Responded to e-mails and arranged watches for customers
Junior Executive -Call Centre Operations
Vodafone
11.2010 - 03.2011
- Managed corporate accounts
- Oversaw activation and deactivation of numbers
- Handling corporate Accounts
- Executed end-to-end migrations and porting processes
- Managed operations for enterprise business unit
Customer service executive
SpiceJet Airline
08.2007 - 09.2008
- Customer service with a smile
- Managed ticket reservations for travelers efficiently.
- Issuing Boarding pass
- Oversaw departure gate operations to ensure smooth boarding.
- Ramp Coordination
- Handling baggage's make-up area
- Assisted arriving passengers with their needs and inquiries.
- Escorted large groups of passengers for assistance and guidance.
Education
Airport Handling & Navitaire - Airport Handling & Navitaire
SpiceJet Airlines
08.2007 - 09.2008
Bachelor - Physiotherapy
Allahabad Agriculture Deemed University
Galileo India Formats Trainer Level 1 &2 - Galileo CRS Training
GALILEO INDIA
08.2005 - 06.2006
First Aid Awareness Training By Frankfinn Ahmedabad - First Aid Awareness Training
Indian Red Cross Society
05.2006 - 05.2006
Diploma - Aviation, Hospitality and Travel & Tourism
Frankfinn Institute of Airhostess Training
09.2005 - 10.2006
Skills
- Communication skills
- Building rapport with customers
- Team Building
- Working on SAP
- Inventory Management
- Petty Cash Handling
- Handling customer grievances
- Billing products
- RTV
- Visual Merchandising
- Preparing Reports
- Using different software
- Excellent Computer knowledge
- Customer relationship management
- Effective communication
- Leadership
- Training and development
- Inventory control
- Talent management
- Staffing
- Customer-oriented
Languages
English
Proficient
C2
Gujarati
Proficient
C2
Hindi
Proficient
C2
Timeline
Senior Executive - Customer Service Advisor
Vodafone India Services Pvt Ltd
06.2026 - Current
ASM
BlueStone Jewellery
01.2025 - 04.2025
Senior Sales Executive
COACH - Reliance Brands
10.2023 - 03.2024
Senior Sales Associate
Bath and Body Works
08.2021 - 01.2023
ASM
Unicorn Info solutions Pvt Ltd.
02.2020 - 04.2021
Senior Sales Executive
Rajya Yatayat Sandesh
09.2017 - 01.2020
ASM
GAS (RBL)
09.2016 - 02.2017
ASM
Aldo Accessories
02.2015 - 01.2016
Sr. CRE
Ethos Swiss Watch Studio
01.2012 - 12.2014
Junior Executive -Call Centre Operations
Vodafone
11.2010 - 03.2011
Airport Handling & Navitaire - Airport Handling & Navitaire
SpiceJet Airlines
08.2007 - 09.2008
Customer service executive
SpiceJet Airline
08.2007 - 09.2008
First Aid Awareness Training By Frankfinn Ahmedabad - First Aid Awareness Training
Indian Red Cross Society
05.2006 - 05.2006
Diploma - Aviation, Hospitality and Travel & Tourism
Frankfinn Institute of Airhostess Training
09.2005 - 10.2006
Galileo India Formats Trainer Level 1 &2 - Galileo CRS Training
GALILEO INDIA
08.2005 - 06.2006
Bachelor - Physiotherapy
Allahabad Agriculture Deemed University