Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Languages
Timeline
Generic
Arpita Das

Arpita Das

Kolkata

Summary

Resourceful Technical Support Engineer experienced in quickly resolving diverse hardware and software problems to restore system functionality with good communication strengths. Strong troubleshooting, diagnostic, and repair skills with meticulous attention to detail. Open to constructive feedback and continuously learning new skills to adapt to market demands.

Overview

6
6
years of professional experience
1
1
Certification

Work History

SW/App/Cloud Tech Support Analyst

Accenture
Kolkata
05.2021 - Current
  • Maintained and managed user accounts within an Active Directory environment, ensuring adherence to company security policies.
  • Assisted in the installation and configuration of new computer systems including operating systems, drivers, applications, and peripherals.
  • Developed comprehensive documentation for support activities, encompassing problem resolution steps and best practices.
  • Proficiently collected user information and issue details while delivering excellent technical support over the phone, through emails, and by utilizing desktop sharing tools. Timely resolved service tickets by implementing appropriate solutions.

HC & Insurance Operations Senior Associate

Wipro Limited
Kolkata
09.2019 - 02.2021
  • Coordinated and planned investigations of claims to confirm compensability and coverage.
  • Assisted claimants, providers and clients with problems or questions regarding claims. Resolved escalated customer inquiries in a timely manner.

Customer Service Representative

Concentrix Daksh Services India Private.Limited
Kolkata
05.2018 - 06.2019
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Education

Some College (No Degree) - DATA SCIENCE

Careerera
India

PG Diploma - Responsive Webpage Design & Graphics For Web

BrainWare Computer Academy
Kolkata,West Bengal
05-2022

Bachelor of Science - Botany Honours

Culcutta University
Kolkata, West Bengal
06-2017

Skills

  • Incident Management
  • System Administration
  • MS Applications Troubleshooting expertise
  • Application support
  • Python
  • SQL
  • Azure Databricks and Spark
  • TABLEAU
  • POWER BI

Certification

Careerera Certifications :

  • Python & Its Libraries for DATA SCIENCE
  • Data Analysis using SQL
  • Qualitative Research & Statistic for DATA SCIENCE

Udemy Certifications :

  • Databricks Certified Data Engineer Associate - Preparation
  • Azure Databricks & Spark For Data Engineers (PySpark / SQL)
  • The Complete SQL Bootcamp: Go from Zero to Hero
  • Create Analytics Dashboard with PowerBi and Tableau

Skillsoft Certifications :

  • MySQL: Querying Data
  • Complex Data Types in Python: Working with Lists & Tuples in Python 09/01/2024
  • Getting Started with Python: Introduction 08/28/2024 Python Development: Working with If Statements, Loops, & Comprehensions 08/15/2024
  • Python Development: Getting Started with Programming in Python 08/06/2024
  • Python Development: Creating Classes, Handling Errors, & Importing Modules 08/08/2024
  • CCSP 2022: Data Center Design & Risk Analysis 08/04/2024
  • MySQL: Creating & Updating Tables 12/28/2023
  • MySQL: Getting Started 12/27/2023
  • CompTIA Cloud+: Cloud Architecture & Models 05/11/2023
  • Git & GitHub: Introduction 05/05/2023
  • Cloud Security Fundamentals: Cloud Application Security 05/08/2023

Accomplishments

  • Promoted as SW/APP/Cloud Tech Support Analyst in Accenture
  • Received above fifty client and leadership appreciations in present role.
  • Awarded for Integrity and best quality performance.

Affiliations

  • Love to spend time with Music and Instruments . Achieved multiple certificate from renowned music education board
  • Hodophile and highly fond of trekking.

Languages

Bengali
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1

Timeline

SW/App/Cloud Tech Support Analyst

Accenture
05.2021 - Current

HC & Insurance Operations Senior Associate

Wipro Limited
09.2019 - 02.2021

Customer Service Representative

Concentrix Daksh Services India Private.Limited
05.2018 - 06.2019

Some College (No Degree) - DATA SCIENCE

Careerera

PG Diploma - Responsive Webpage Design & Graphics For Web

BrainWare Computer Academy

Bachelor of Science - Botany Honours

Culcutta University

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