Arpita Ghosh

- Drive the SOP's of the operational processes and controls in place that support all compliance

- Develop measurable benchmarks and reports based on KPI's to evaluate the compliance process direction and success.

- Work with multiple teams on policy management and drive the compliance business program bt collaborating on roadmap definition, prioritization and work allocation.

-Auditing the selling partner policies to ensure they meet the standard compliance requirements of Amazon and the particular jurisdiction.

- Identify process improvement opportunities and propose tech automation of manual processes where applicable

- Identifying operational gaps in workflows and implementing process improvement plans and expanding frontiers for initiatives.

- Grow & nurture Customer Relationship on each &
every chat
- Adherence To Quality & Compliance Guidelines
- Personalization/ Empathy In Communication

- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

- Coordinated timely responses to online customer communication and researched complex issues.

- Analyzed customer feedback for process improvements to achieve long-term business objectives.

-Onboarding all vendor menu on the Zomato
Merchant app and a customer app
- Structuring menu card online
-Client Relation via Email/ Calls
-Tickets handling via Zendesk Tool

-Handled customer with their order status, Packing,
instruction followed, offers and food quality
- Call the rider to know the status of an order
- Food-related queries via Chat
- Tool used Zopim and Zendesk