ARPITA SARKAR
Senior Team Lead
Hyderabad
Summary
Results-driven Team Lead with a unique blend of leadership, analytical, and linguistic skills, proven to drive innovation and excellence in diverse industries. Adept at translating complex concepts into actionable insights, fostering collaboration, and optimizing operational efficiency, with a strong track record of managing high-performing teams and delivering comprehensive results. If you're looking for a dynamic Team Leader to build and inspire a great team, let's connect and drive success together
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Senior Team Lead
Tech Mahindra
11.2023 - Current
- Leading a high-performing team of 15 for the project Master Data Management, Supply Chains Management domain for a pharmaceutical client.
- Expertly managing day-to-day operations, enhancing communication, and ensuring compliance with SOPs to deliver exceptional results.
- Co-ordinate and work closely with project managers and delivery leads for on-time completion of all the project management activities.
- Responsible for resource scheduling, attrition, shrinkage, handling escalations, assigning process trainings and building cross trainings plans, hiring whenever needed, in team.
- Creation and maintenance of comprehensive project documentation, plans and reports and developing data dashboards, charts, and visual aids to track team's performance & metrics.
- Proven track record of elevating team excellence, resolving escalations, and recognizing high performance.
Team Lead
Wipro Limited
05.2020 - 11.2023
- Led a high-performing team of 30 for the Uber Mapping Project refinement of Artificial Intelligence (AI), driving excellence and growth through effective people management.
- Promoted a culture of positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Senior Content Analyst
Cognizant
06.2018 - 04.2020
- Guided a team of 20+ analysts, providing daily support, mentoring, and development to achieve and exceed quality and performance goals.
- Reviewed raw content data of Facebook Marketplace, analyzed large volumes of annotated data to ensure quality and compliance with internal standards, driving improvements in AI and machine learning (AIML) systems.
- Maintained a safe online environment by reviewing and transcribing Hindi content of Facebook Videos with high accuracy and quality, auditing over 100 videos daily.
- Developed personalized coaching plans based on performance trends and observations, resulting in consistent team growth and success.
Account Specialist
Amazon
11.2017 - 06.2018
- Supported Amazon's retail project in Australia and North America by determining customer requirements through chat and call media
- Resolved problems by identifying and clarifying issues, researching and exploring solutions, implementing resolutions, and escalating unresolved problems when necessary
Customer Service Associate
Genpact
08.2016 - 09.2017
- Worked for the project Google Wallet and Google Play, supporting all the customers on international payments on a global level, driving accuracy and productivity with precision
Education
B.Tech/B.E. - Electronics/Telecommunication
The Techno School
01.2011 - 01.2015
Skills
Team Handling
Performance & Quality Management
Shrinkage Control
Workforce Management
People & Process Management
Quality Audit
Six Sigma Certified-Yellow Belt
Customer Service
Data Annotations Analysis
Microsoft Excel
Content Moderation
Microsoft Office 365
Power Point Presentation
Timeline
Senior Team Lead
Tech Mahindra
11.2023 - Current
Team Lead
Wipro Limited
05.2020 - 11.2023
Senior Content Analyst
Cognizant
06.2018 - 04.2020
Account Specialist
Amazon
11.2017 - 06.2018
Customer Service Associate
Genpact
08.2016 - 09.2017
B.Tech/B.E. - Electronics/Telecommunication
The Techno School
01.2011 - 01.2015