Arpitaa Shankar
Jaipur
Summary
Dedicated to fostering strong in-house and client relationships that maximize customer lifetime value, with a proven track record of reliability and diligence. An organized work style ensures challenges are met with effective solutions, enhancing overall team performance. Eager to explore opportunities that expand knowledge in the digital media industry while honing skills to tackle new challenges and achieve peak potential. Committed to continuous growth and contributing positively to organizational success.
Overview
4
4
years of professional experience
3
3
Certifications
1
1
Language
Work History
Operations Manager, Client Servicing Head
DZURT JAIPUR
02.2025 - Current
- Oversaw daily café operations, ensuring product quality, service consistency, and guest satisfaction.
- Coordinated kitchen, service, and delivery teams to maintain a smooth internal workflow.
- Led client servicing for bulk orders and corporate gifting inquiries.
- Developed SOPs for order tracking, team workflow, and guest communication protocols.
- Introduced efficiency tools like inventory logs, daily outlet checklists, and kitchen production logs.
- Collaborated with marketing for campaign rollouts.
- Managed repeat client relationships, ensuring retention, and upselling key offerings.
- Played a key role in enhancing brand experience, and driving operational growth.
Sr Account Manager
Acropink
06.2024 - 12.2024
- Managed client’s digital marketing requirements including social media mandates and on-site promotions for FnB and Hospitality
- Was the SPOC for client requirements and internal teams, worked smooth project execution and continuing client relationships in a fast-paced environment.
- Led cross-functional team members to meet client deliverables through task allocation, prioritization, & high-quality standards.
- Worked closely with design, content, and client marketing teams to ensure goal alignment and seamless campaign execution.
- Managed key accounts, fostering long-term relationships through strategic planning, scheduling and regular communication.
Account Manager
Cupshup Pvt. Ltd.
05.2022 - 07.2023
- Pitched affiliate marketing solutions to clients through cold outreach
- Managed development & execution of CPC, CPS, CPL, CPM, CPS campaigns
- Handled inquiries, provided technical assistance and escalations on services to relevant departments for a quick resolution and positive client experience
- Built positive client relations through daily calls and follow-ups on active processes and ongoing projects
- Maintained client records, managed billing and processes
- Identified potential concerns and facilitated proactive intervention
Business Development Executive / Account Manager
Commission AD Media LLP
01.2022 - 10.2022
- Sales and Client Servicing - Handled the complete post-sales process till campaign delivery through cross-functional coordination
- Pitched and managed CPC, CPS, CPL, CPM, CPS campaigns
- Created and published Daily, Weekly & Monthly MIS
- Updated daily ERP which helps in profit calculation
- Raised monthly report of all campaigns for billing as per campaign performance, and followed up with clients for payments
Account Manager
Apoxy Media
07.2021 - 10.2021
- Liaisoned between the client and internal teams for performance and affiliate marketing campaigns
- Understood client’s business and analyzed campaigns, to optimize and provide strategic competitive insights to the client
- Developed marketing communication plans, tactics & creative ideas
Business Development Executive [Internship]
BYJU'S
- Worked as an individual contributor to spread BYJU's unique approach to learning throughout the community
- Interact with parents and students (potential clients) to schedule meetings and advise on learning pedagogies and BYJU's tailored learning journey
Education
BBA - Marketing
Manipal University
Jaipur, RajasthanMBA - Human Resource
Narsee Monjee Institute of Management Studies
Mumbai07.2023
Skills
- Experienced in MS Word document creation
- Advanced MS Excel
- Skilled communicator
- Effective time management
- Team leadership
- Collaborative team member
- Thrive in high-pressure situations
Certification
SEO from IIDE, Indian Institute of Digital Education
Interests
Painting, Reading, Meditation, Cooking/Baking, Swimming
Timeline
Operations Manager, Client Servicing Head
DZURT JAIPUR
02.2025 - Current
Sr Account Manager
Acropink
06.2024 - 12.2024
Account Manager
Cupshup Pvt. Ltd.
05.2022 - 07.2023
Business Development Executive / Account Manager
Commission AD Media LLP
01.2022 - 10.2022
Account Manager
Apoxy Media
07.2021 - 10.2021
Business Development Executive [Internship]
BYJU'S
BBA - Marketing
Manipal University
MBA - Human Resource
Narsee Monjee Institute of Management Studies
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