Nishank Nivedit
Event Professional
New Delhi
Summary
A high-performance result driven executive with cross functional experience of more than 8+ years in Project Management, Event Marketing, Client Relationship and Client Servicing.
Overview
8
8
years of professional experience
14
14
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
General Manager- Client Servicing & Operations
Cyber Management Alliance Ltd
Gurugram
05.2018 - Current
- Interact with clients and build relationships with them while ensuring their needs are being met
- Mastermind creative ways to deliver an exceptional client experience
- Develop and oversee the implementation of client service protocols
- Resolve complex client problems or disputes in a professional manner
- Coach and support team members to help them meet departmental goals
- Keep records and documentation of client interactions for training purposes
- Maintain relationship with Sponsors and coordinate at the time of project
- Conceptualizing and implementing strategic operational initiatives to propel the achievement of corporate goals and objectives, drive multi-crore revenue increases, and expand business development opportunities
- Initiate plan to meet objectives based on lead generation and customer advocacy
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Developed and maintained relationships with customers through account development.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
- Handled various conferences individually starting from the beginning till the closure of accounts
- Commercial expert in negotiating contracts, owning P&L, Pre- conference budgeting
- Having the necessary drive and enthusiasm required for a tough competitive industry
- Building & Maintaining stakeholders relationships
- Develop and maintain professional relationships with all existing clients
- Lead all global and domestic projects
- Team handling and reporting
- Managing, monitoring, and reporting on project performance
- Post event reporting and analysis
- Managing and overseeing the daily operations of the clients
- To build rapport with the client to get special projects and to get more categories.
- Single point of contact for assigned customers
- Understanding the critical challenges from Customers and Delivery Team and ensure consistent service
- Identifies opportunities to grow business with existing clients
- Creating a positive onboarding experience for new clients
- Understanding the client/campaign brief and coordinating with client and internal teams to execute the campaign
- Responding to client inquiries in a timely and professional manner
Assistant Manager- Client Servicing
CIM Global India Pvt. Ltd
Gurugram
04.2014 - 04.2018
- Develop and maintain professional relationships with all clients
- Coordination between client and office
- Speaker Coordination.
- Achieve all business objectives and determine an effective strategy to execute the project
- Analyze client requirements in order to meet the expectation and demand of the client
- Prepare reports for projects and plan all projects in required time frame
- Client meeting
- Internet Research for Marketing activities and promotions
- Maintaining a detailed and accurate record of all client details and communications
- Building and maintaining long-lasting business relationships with clients
- Ensuring to respond to client queries in a professional and timely manner
- Assisting in the hiring process and providing necessary guidance to the team members and new recruits
- Client Servicing and Retention.
- Identifying and making promotional/marketing offers to potential clients
- Drafting and negotiating the terms and conditions mentioned in the client service agreement
- Preparing and negotiating estimates for projects
- Budget and specification management
- Management of Operational schedule for projects
- Performance Management & Measurement
- Managing, monitoring and reporting on project
Education
Bachelor of Science - General Science
Dyal Singh College- University of Delhi
New Delhi 07.2010 - 08.2022
Associate of Science - Science
Deep Public School- AISSCE
New Delhi 03.2008 - 03.2009
Associate of Science - General Studies
Deep Public School- CBSE
New Delhi 03.2006 - 03.2007
Skills
Client servicing
Client records management
Client Services
Client relations
Hubspot Marketing
Reg Xpertica
MS Office
14K Strong Connections with CISO,CIO,CTO and other Decision makers
Accomplishments
- Owned & Executed 250+ Events including 75+ Virtual Events Successfully
- Efficiently utilised the Budgets for Clients through Webinars, Virtual Events and other marketing initiatives
- Retained Clients like Google, Palo Alto Networks, HCL, E2E, Picus Security, CyE, CyCognito,Veracode, Sophos, Mimecast and Hackerone.
- Raised the bar of Conference by getting C- level delegates to the event from top industries like Mastercard, Visa, Majid-Al-Futtaim, Novartis, First Abu Dhabi Bank, RAK Bank, GASCO, Formula 1, NHS England, Deutsche Bank, Bank of Ireland, Capita, Bupa, Viacom, HSBC and Several Ministries.
Certification
Project Management Foundations: Budget Project Management Institute
Timeline
Event Planning Foundations Project Management Institute
12-2022
Cert Prep: Project Management Professionals Project Management Institute
11-2022
Project Management Foundations: Budget Project Management Institute
10-2020
Lean Six Sigma Green Belt ISSI
07-2019
General Manager- Client Servicing & Operations
Cyber Management Alliance Ltd
05.2018 - Current
Lean Six Sigma Yellow Belt ISSI
05-2018
Assistant Manager- Client Servicing
CIM Global India Pvt. Ltd
04.2014 - 04.2018
Bachelor of Science - General Science
Dyal Singh College- University of Delhi
07.2010 - 08.2022
Associate of Science - Science
Deep Public School- AISSCE
03.2008 - 03.2009
Associate of Science - General Studies
Deep Public School- CBSE
03.2006 - 03.2007