Arpita Kar
Kolkata
Summary
Driven professional with a background in customer support and relationship management. Facilitated effective communication and collaboration to address customer needs while optimising service delivery. Aims to leverage strong interpersonal skills and proactive approach to enhance client satisfaction and business success.
Overview
8
8
years of professional experience
Work History
Agent Customer Support
lastminute.com
Bangalore
04.2026 - Current
- Efficiently manage a high volume of live customer chats daily, resolving complex inquiries regarding global tour and travel bookings while maintaining strict adherence to service-level agreements (SLAs).
- Delivered comprehensive support throughout customer journey, troubleshooting pre-travel, in-flight, and post-travel issues to enhance customer satisfaction.
- Prioritize and fast-track urgent cases—specifically imminent and same-day departures—to minimize travel disruptions and ensure a seamless passenger experience.
- Identified and escalated complex ticketing, booking, and technical issues to specialised backend teams, ensuring swift resolution and minimising customer disruptions.
Relationship Manager (CMD)
Century Plyboards India Ltd
Kolkata
08.2023 - 10.2025
- Spearheaded global client relationships, ensuring seamless communication and exceptional service delivery across diverse time zones and cultural landscapes.
- Cultivated enduring partnerships with architects, interior designers, and their global clientele to support business growth.
- Identify new business prospects, analyze client needs, and create customized solutions to drive growth. Handled B2B and B2C sales, driving incremental business.
- Facilitated virtual meetings with global clients and onboarded architects and interior designers to enhance strategic acquisition initiatives.
- Provided coaching and feedback through call audits to enhance team performance, while delivering comprehensive support to Architects, Interior Designers and their international clients.
- Developed expertise in CenturyPly Boards' offerings to shape effective sales strategies.
- Used creativity, strategic thinking and knowledge of current market trends to target and build relationships with potential clients.
- Handled inbound & outbound calls, email communication, and global client follow-ups to ensure seamless query resolution.
- Provided technical support through CRM, raising tickets for clients.
Sales Process Associate
Hashcash Consultants Private Limited
Kolkata
03.2023 - 06.2023
- International Customer Engagement in Crypto Currency Exchange Platform.
- Preferred locations : USA, Middle East, Australia, Canada, UK, South Africa, New Zealand.
- Conducted cold calls to generate leads, contributing to sales pipeline growth.
- Provided technical support for customer sign-ups and resolved queries related to crypto currency platform, facilitating successful payment arrangements.
Senior Customer Support Associate
Concentrix Daksh Services India Pvt. Ltd.
Kolkata
08.2020 - 09.2022
- Delivered customer support and sales solutions across multiple processes, including Flipkart voice process and PhonePe insurance services.
- Handled inbound & outbound calls, email communication, and customer follow-ups to ensure seamless query resolution.
- Maintained a thorough understanding of products to recommend appropriate solutions and assist customers in making informed purchase decisions.
- Processed license changes and escalated technical problems to relevant teams for timely resolution.
- Strengthened client relationships by managing portfolios, promoting a positive and professional service environment, and ensuring customer loyalty.
- Contributed to insurance sales (motor, health) through the PhonePe App, helping customers complete purchases successfully.
Customer Service Associate
Bhadra International India Limited
Kolkata
05.2018 - 05.2019
- Passenger Handling & Check-In: Managed end-to-end check-in operations with accuracy and efficiency using Amadeus Altea CM, while providing premium assistance to First Class, Business Class, direct transit passengers, UMNR, and wheelchair passengers.
- Flight & Baggage Operations: Prepared and arranged pre- and post- flight reports, oversaw expedite baggage clearance, and coordinated forwarding of baggage to other stations, ensuring compliance with airline and regulatory standards.
- Customer Assistance: Addressed passenger queries on free baggage allowances, excess baggage charges, and special equipment handling, while maintaining a positive customer experience.
- Passenger Profiling & Overbooked Flights: Conducted profiling and handled voluntarily denied boarding passengers, especially during overbooked situations, ensuring smooth passenger management.
- Training & Certifications: Completed BMA Training (Thai Airways International and Air Asia International), Dangerous Goods Certification (CAT 9 – valid till 2020), and PICTURES Training (Thai Airways and Air Asia check-in software – Amadeus Altea CM), strengthening expertise in ground handling operations.
- Airport Ground Handling Agency
Education
Diploma - Aviation, Hospitality & Travel Management
Frankfinn Institute of Air Hostess Training
Kolkata, WB07-2017
BACHELOR OF COMMERCE -
Calcutta University
KolkataHIGHER SECONDARY -
WBCHSE
Chittaranjan, WBSkills
- Fundamental Windows
- Multi-channel partners connect
- B2B & B2C Sales
- E-commerce
- Escalation Handle
- Insurance
- Proactive outreach
- Knowledge of regulatory compliance
- Lead generation
- Client retention strategies
- Customer Service
- Empathetic communication
- Financial analysis
- Business development
- Problem solving
- Team collaboration
- Multiple CRM utilization
- Ticketing resolution
- Client onboarding
- Sales expertise
Hobbies
- Reading books
- Playing computer games
- Travelling
- Astrology
Personal Information
Father's Name: Dipak Kar
Place : Kolkata
Languages
English
Proficient
C2
Hindi
Advanced
C1
Bengali
Proficient
C2
Timeline
Agent Customer Support
lastminute.com
04.2026 - Current
Relationship Manager (CMD)
Century Plyboards India Ltd
08.2023 - 10.2025
Sales Process Associate
Hashcash Consultants Private Limited
03.2023 - 06.2023
Senior Customer Support Associate
Concentrix Daksh Services India Pvt. Ltd.
08.2020 - 09.2022
Customer Service Associate
Bhadra International India Limited
05.2018 - 05.2019
Diploma - Aviation, Hospitality & Travel Management
Frankfinn Institute of Air Hostess Training
BACHELOR OF COMMERCE -
Calcutta University
HIGHER SECONDARY -
WBCHSE