Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Websites
Timeline
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Venkata Rao Namala

Venkata Rao Namala

Vijayawada

Summary

Customer Support Engineer with extensive experience in remote diagnostics and solution research at IDBI Bank. Skilled in system maintenance and communication, consistently resolving technical issues and improving service efficiency. Dedicated to delivering high-quality support in dynamic environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Support Engineer at IDBI Bank

Sysnet Global Technologies
11.2022 - 02.2024
  • Managed approximately 25 incoming calls, emails and faxes per day from customers.
  • Created and maintained detailed technical documentation for network hardware and software, allowing for quick resolution of technical issues
  • Used remote diagnostic tools to identify sources of certain customer issues.
  • Researched and identified solutions to technical problems.

Desktop Support Engineer

ITC Infotech limited
07.2021 - 10.2022
  • Performed regular system updates and upgrades to ensure security and compatibility with new applications
  • Conducted regular system maintenance tasks to ensure optimal performance and uninterrupted service
  • Configured hardware, devices, and software to set up work stations for employees.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

Education

MBA - Marketing

Andhra University
Visakhapatnam
04-2024

M.A - Public Administration

Andhra University
Visakhapatnam
03-2023

B.Tech - EEE

GMRIT institute of Technology
Visakhapatnam
11.2020

12th -

Sri Chaitaniya College
Visakhapatnam

10th -

MNR High School
Visakhapatnam

Skills

  • Network Fundamental CompTIA N
  • VMware (Virtualization)
  • CCNA
  • Windows Administration
  • Linux Administration
  • Cyber Security
  • ITIL
  • Interview Session

Accomplishments

    I received appreciation emails from the GM and DGM of IDBI Bank for efficiently handling confidential data backup and resolving issues quickly.

Certification

  • Certified Google IT Support from Coursera in July 2025
  • Azure Administration certificate valid from December 2024 to June 2025, certificate from December 2024 to June 2025
  • Internship certificate in CCNA (R&S), ITIL, Cybersecurity, Cloud Associate, Windows Administration, and Linux Administration, issued on 16-07-2021.

Languages

English
First Language
Telugu
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1

Timeline

Customer Support Engineer at IDBI Bank

Sysnet Global Technologies
11.2022 - 02.2024

Desktop Support Engineer

ITC Infotech limited
07.2021 - 10.2022

MBA - Marketing

Andhra University

M.A - Public Administration

Andhra University

B.Tech - EEE

GMRIT institute of Technology

12th -

Sri Chaitaniya College

10th -

MNR High School

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Venkata Rao Namala