Microsoft Azure
Venkata Rao Namala
Technical Support Engineer
Vijayawada
Summary
Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Technical Support Engineer, IDBI Bank
Sysnet Global Technologies
Vijayawada
2023.11 - Current
- Streamlined support processes for increased efficiency and reduced response times.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Helped streamline repair processes and update procedures for support action consistency.
- Created user accounts and assigned permissions.
Desktop Support Engineer
ITC Infotech Limited
Banglore
2021.05 - 2022.08
- Installed, configured and maintained computer systems and network connections.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
- Maintained servers and systems to keep networks fully operational during peak periods.
Education
Master Of Public Administration -
Andhra University
VisakhapatnamMaster Of Business Administration - Marketing
Andhra University
Visakhapatnam B. Tech - Electrical, Electronics Engineering Technologies
G M R Institute of Technology
Visakhapatnam12.2020
Skills
Technical Troubleshooting
Application installations
Problem-solving abilities
Software Debugging
Technical fault tracking
Troubleshooting Network Issues
Customer Relationship Management
Remote Support
System Troubleshooting
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
Software
Networking
Cyber security
Certification
Power Bi
Interests
Driving
Swimming
Yoga
Timeline
Power Bi
2024-03
Technical Support Engineer, IDBI Bank
Sysnet Global Technologies
2023.11 - Current
Desktop Support Engineer
ITC Infotech Limited
2021.05 - 2022.08
AutoCAD for design
2021-05
Master Of Public Administration -
Andhra University
Master Of Business Administration - Marketing
Andhra University
B. Tech - Electrical, Electronics Engineering Technologies
G M R Institute of Technology