Arpith Sharan
Bengaluru
Summary
Experienced Senior NOC Engineer at Livevox Solutions Pvt. Ltd By NICE, skilled in AWS, Linux, and scripting. Optimized network uptime through automation, minimizing manual efforts. Proven ability to collaborate across teams and implement proactive solutions, leading to improved incident response times. Strong background in DevOps tools and skilled in deploying and managing cloud-based solutions, Adept at collaborating with cross-functional teams to improve system efficiency, security, and high availability in cloud environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior NOC Engineer
Livevox Solutions Pvt. Ltd. By NICE
Bengaluru
04.2017 - Current
- Company Overview: LiveVox is a cloud-based contact center platform that you can use to manage and interact with customers across multiple channels.
- Monitored network performance and uptime, and responded quickly to incidents.
- Kept the system at maximum uptime through proactive oversight and scheduled maintenance.
- Created automation scripts in Bash and Python to optimize routine tasks, minimizing manual effort.
- Collaborated with cross-functional teams to ensure operational readiness and smooth deployments.
- Monitoring and troubleshooting applications, OPS servers, network devices, AWS instances, data center devices, endpoints, and more.
- Experience in AWS, Load Balancer (F5), Linux, LogicMonitor, PagerDuty, LDAP, and Grafana.
- Management reporting and documentation.
- Handling incidents and application-specific issues using the JIRA ticketing system.
- Enhanced dashboards for critical servers, the most recent version of the application, and assistance in developing additional data sources for monitoring.
- Proactively used monitoring tools (alarms, trending graphs) to determine production issues.
- Used PagerDuty to set up and manage on-call schedules and escalation policies, improving incident response times.
- Experienced in deploying ECS services through version control systems (VCS).
- Proficient understanding of the CI/CD deployment process.
- Updating version control system (VCS) configurations based on rollout notes from JIRA tickets.
- Tracked and resolved scheduled restart issues for EC2 application services on a daily, weekly, or monthly basis.
- Engaged in advanced training and increased troubleshooting knowledge for resolution of highly complex customer issues.
- Monitored server performance metrics using various tools like LogicMonitor and Grafana.
- Maintained updated knowledge through continuing education and advanced training.
Network Engineer
Trimax IT infrastructure Ltd
09.2015 - 04.2017
- Network administration of data traffic pertaining across the customers
- Coordinating with service provider and clients for troubleshooting and ensuring Minimum downtime.
- Verifying the Tickets using MAXIMO application of IBM.
- Monitoring the Network Map for new issues.
- Generating SLA reports, creating Manual tickets in MAXIMO application.
- Monitoring of the customer network.
- For monitoring the whole network we are using a NMS (Network Management System), IBM Tivoli Netcool Product.
- Initial diagnosis of faults by logging into the devices.
- Monitoring and managing routing, switching related tickets.
- Creating and managing a centralized knowledge base and documentation, covering procedures, activities, escalation metrics, incident tracking, and more.
- Developed standardized procedures to ensure consistency and enhance support response time.
Education
Bachelor of Engineering - Computer Science
Channabasaveshwara Institute of Technology
05-2013
Skills
- AWS (EC2, S3, CloudWatch, ECS, IAM, SNS, Lambda, EFS, Rout53, RDS)
- Git
- Terraform
- Consul
- PagerDuty
- LogicMonitor
- GitLab CI/CD
- Bash and Python
- Load balancing
- Incident management
- System monitoring
- Capacity planning
- Application support
- Linux (Ubuntu, CentOS)
- Windows
- Jira
- ServiceNow
Certification
- AWS Certified Solutions Architect - Associate certified
- PagerDuty Foundational Practitioner Certification (PS)
- Logic Monitor Certified Associate (LMCA)
- SumoLogic Security-Analytics and Administration certified
Hobbies and Interests
- Watching TV
- Listening Music
- Playing Cricket and Football
Languages Proficiency
- English
- Kannada
- Hindi
Personal Information
- Father's Name: Gangadhar Sharan
- Date of Birth: 09/03/1990
- Nationality: Indian
- Marital Status: Married
Timeline
Senior NOC Engineer
Livevox Solutions Pvt. Ltd. By NICE
04.2017 - Current
Network Engineer
Trimax IT infrastructure Ltd
09.2015 - 04.2017
Bachelor of Engineering - Computer Science
Channabasaveshwara Institute of Technology
Similar Profiles
Santosh SahaniSantosh Sahani
Senior Network Architect at Livevox Solutions (Now Acquired by NICE)Senior Network Architect at Livevox Solutions (Now Acquired by NICE)
Sushma Sushma null
Senior Implementation Engineer at Livevox by NICESenior Implementation Engineer at Livevox by NICE
Rahul Kumar RaiRahul Kumar Rai
Senior Software Engineer at LiveVox Solutions Pvt. LtdSenior Software Engineer at LiveVox Solutions Pvt. Ltd
Anish SinghalAnish Singhal
SAT, IB HL & SL, IGCSE A & AS Level at Crimson EducationSAT, IB HL & SL, IGCSE A & AS Level at Crimson Education
Hithaishi SHithaishi S
AP Accountant at Adecco India Pvt. Ltd.AP Accountant at Adecco India Pvt. Ltd.