ARPITHA A M
Software Quality Assurance
Bangalore
Summary
Competent professional with 9 + years of comprehensive experience in the IT industry and production sector. Specializing in Total Quality Management, Agile transformation, and process optimization with a strong focus on quality governance. Demonstrated expertise in CMMI high maturity practices, ISO standards, ITIL frameworks, Six Sigma concepts, delivery excellence, and driving continuous improvement.
Overview
11
11
years of professional experience
2013
2013
years of post-secondary education
4
4
Certifications
4
4
Languages
Work History
Senior consultant – QA
Capgemini Technologies Ltd
06.2023 - Current
- Defined and implemented processes across application development, maintenance, and transformation life cycles
- Conducted service contract, SOW, and scope reviews to gather quality, risk, and compliance requirements
- Delivered process training and facilitated tools setup for engagement teams
- Facilitated the implementation of high maturity process areas in CMMI V 3.0, driving organizational improvements and ensuring compliance with advanced capability maturity standards
- Trained Service Delivery Managers and Project Managers on statistical techniques, including the PPM model and quantitative project management, to enhance decision-making and performance tracking
- Delivered comprehensive ITIL V4 Foundation and Agile training to delivery teams improve delivery efficiency and adaptability
- Service Quality checks of ITSM processes to ensure compliance
- Data analysis using Python
- Identified and implemented improvement initiatives driving continuous improvements through Six Sigma projects and FMEA effectiveness assessments
- Conducted Run stability assessment for engagement which are in Stabilization phase
- Received fire fighter award for the accomplishment of reviews during Stabilization phase
- Ensuring readiness of the Engagement for internal and external audits
- Performed regular monitoring of key project metrics to identify deviations and ensure alignment with performance targets
- Managed client escalations on QA and process improvements
Lead- Quality Assurance
Infosys. Ltd.
02.2022 - 06.2023
- Established and maintained QMS in alignment with ISO 9001 and CMMI standards
- Conducted CMMI assessments, identified risks and proposed mitigation strategies
- Led audits, ensured closure of non-compliances, and improved service quality through corrective actions
- Aligned project processes to meet organizational and client-specific standards
Process and Quality In charge
Qwikcilver Pvt. Ltd.
02.2020 - 02.2022
- Managed end-to-end process quality across sales, inventory and procurement functions
- Conducted QA checks, identified gaps and implemented preventive measures
- Automated and streamlined workflows by integrating technology into Process
- Designed SOPs to align with organizational goals and enhance process consistency
Senior Executive, return centre
Flipkart Internet Pvt. Ltd.
05.2019 - 01.2020
- Managed warehouse operations and ensured SOP compliance.
- Conducted quality checks in return processes to improve consistency
- Analysed performance metrics and implemented corrective actions
- Optimized workflows, enhancing productivity and service reliability
Junior Manager – Operations
JSW Steel Ltd
02.2014 - 01.2017
- Monitored processes to ensure alignment with industry standards and updated SOPs to reflect best practices
- Conducted audits to ensure adherence to safety and maintenance standards
- Identified areas for Six Sigma initiatives, driving improvements in operational efficiency and quality
- Implemented FMEA and risk assessments to mitigate operational risks
- Supervised troubleshooting to minimize downtime and maintain quality
Education
B.E. - Chemical Engineering
M S Ramaiah Institute of Technology
Skills
CMMI
ISO 9001:2015
SIX SIGMA
ITIL V4
Process Audits
QMS Optimization
Data Analysis
Metrics management
Agile frameworks
Personal Information
Date of Birth: 05/22/92
Location Preference
Bangalore, Karnataka
Certification
Professional scrum master
Timeline
Professional scrum master
07-2024
Senior consultant – QA
Capgemini Technologies Ltd
06.2023 - Current
QMS internal auditor
11-2022
Lead- Quality Assurance
Infosys. Ltd.
02.2022 - 06.2023
Six Sigma Green belt
10-2021
Process and Quality In charge
Qwikcilver Pvt. Ltd.
02.2020 - 02.2022
Senior Executive, return centre
Flipkart Internet Pvt. Ltd.
05.2019 - 01.2020
Junior Manager – Operations
JSW Steel Ltd
02.2014 - 01.2017
B.E. - Chemical Engineering
M S Ramaiah Institute of Technology