Arpitha Babu
Customer Service Associate
Kannur, Kerala
Summary
Energetically drove customer satisfaction at South Indian Bank Limited by leveraging expert problem-solving skills and service-oriented communication. Excelled in managing multi-channel client inquiries and enhancing workplace efficiency, demonstrating a keen ability to maintain key accounts and recommend tailored products. Skilled in both office management and customer service, consistently ensured precise transaction handling and fostered positive employee relations.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
South Indian Bank Limited
Wayanad
08.2021 - Current
- Boosted service goals by maintaining a positive and well-informed demeanor.
- Prevented key account losses by researching discrepancies and correcting problems.
- Managed client questions across multiple communication channels.
- Collaborated with teams to boost workplace efficiency.
- Recommended products aligned with customer requirements.
- Applied strong problem-solving abilities to troubleshoot effectively.
- Handled customer queries proficiently.
- Managed cash register transactions precisely during busy periods.
- Took on supplementary responsibilities assigned by leadership.
- Oversaw and facilitated healthy employee relationships.
Education
Bachelor of Commerce - Finance
Nirmalagiri College
Kuthuparamba, Kannur03-2021
High School Diploma -
Kendriya Vidyalaya
Payyanur, Kannur03-2018
Skills
- Service-Oriented Communication
- Effective Complaint Resolution
- Office Management Assistance
- Proactive Engagement
- Multi-Line Phone Management
- Account Maintenance
- Customer Service Expertise
Languages
Malayalam
First Language
English
Upper Intermediate (B2)
B2
Affiliations
- I am a self-taught dancer.
- I like emceeing and managing events.
Accomplishments
- Best Pre Approved Personal Loan SPOC 2021-22
- Digital Activation Campaign Winner
References
References available upon request.
Timeline
Customer Service Associate
South Indian Bank Limited
08.2021 - Current
Bachelor of Commerce - Finance
Nirmalagiri College
High School Diploma -
Kendriya Vidyalaya
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