ARPITHA FERNANDES
Sakleshpura
Summary
Dynamic professional with a proven track record at Accenture, excelling in account management and revenue growth. Adept in Salesforce and skilled in problem-solving, I foster strong client relationships and drive sales through strategic market analysis. Committed to enhancing customer satisfaction and achieving business objectives through effective leadership and organizational skills.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Lakme Lever Pvt Ltd
Bangalore
05.2025 - 08.2025
- Assisted in daily store operations and maintained optimal inventory levels.
- Trained staff on customer service best practices and product knowledge.
- Implemented visual merchandising strategies to enhance product displays.
- Managed cash handling procedures and ensured accuracy in transactions.
- Conducted regular audits to maintain compliance with company policies.
- Resolved customer complaints and provided effective solutions promptly.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
Key Account Manager
Accenture
09.2024 - 01.2025
- Account Management- Responsible for the account management of seller on Flipkart.
- Revenue growth
- Seller Growth
- Developed and maintained strong relationships with key client stakeholders.
- Analyzed market trends to identify growth opportunities for clients.
- Increased product sales through targeted marketing campaigns.
Demand Generation Specialist
Denave India Pvt Ltd
06.2024 - 09.2024
- Lenovo IT & Hardware sales and lead generation.
- Interacting with customers over mails, calls and scheduling meetings with clients in order to help them purchase their requirement in IT hardware for Lenovo products.
- Engaging in cold calling to create interests in company products & services.
- Generating new business leads and arranging customer meetings.
Onboarding Collection Officer
WeRize Finance
06.2023 - 03.2024
- Collecting Debts- Contacting debtors to negotiate payment plans and collect funds.
- Maintaining Records
- Initiating legal proceedings
- Reviewed financial documents to verify accuracy and compliance with company policies.
- Educated clients about repayment options and financial responsibilities clearly.
- Maintained detailed records of interactions with clients in the database system.
- Followed up on overdue accounts via telephone calls, emails, letters, or other means of communication.
Inside Sales Specialist
Ampa Orthodontics
01.2022 - 06.2023
- Managed customer inquiries and provided product information effectively.
- Developed and maintained relationships with prospective clients via phone and email.
- Conducted market research to identify new sales opportunities and trends.
- Maintained strong relationships with existing customers through regular contact and follow-up calls.
- Developed and executed sales strategies to increase revenue and meet customer needs.
Education
Bachelor of Computer Applications -
St. Aloysius College (Autonomous)
Mangalore, Karnataka01.2021
Senior Secondary -
Sacred Heart College
Madanthyar, Karnataka01.2018
Secondary School -
St. Josephs English Medium
Sakleshpura, Karnataka01.2016
Skills
- Salesforce - CRM
- Communication skills
- Intellectual skills
- Leadership skills
- Organizational skills
- Management skills
- Problem-solving skills
- Market analysis
- Cash handling
- Inventory management
- Customer relationship management
- Team leadership
- Staff management
- Customer relations
- HTML
- SQL
Social Work And Achievements
- Volunteered at VASCODAgama College Fest
- Teaching assistance in IT Workshop
- Completed 40 Hours of Sahaya Work
- Awarded RAJYAPURASKAR in Scouts and Guides
Strengths Skills
- Salesforce - CRM
- Communication skills
- Intellectual skills
- Leadership skills
- Organizational skills
- Management skills
- Problem-solving skills
Timeline
Assistant Store Manager
Lakme Lever Pvt Ltd
05.2025 - 08.2025
Key Account Manager
Accenture
09.2024 - 01.2025
Demand Generation Specialist
Denave India Pvt Ltd
06.2024 - 09.2024
Onboarding Collection Officer
WeRize Finance
06.2023 - 03.2024
Inside Sales Specialist
Ampa Orthodontics
01.2022 - 06.2023
Bachelor of Computer Applications -
St. Aloysius College (Autonomous)
Senior Secondary -
Sacred Heart College
Secondary School -
St. Josephs English Medium