Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Arsath Arsathahamed

Arsath Arsathahamed

Perambalur

Summary

Dynamic airport professional with expertise in passenger assistance and airline operations at Fresher. Proven ability to enhance customer satisfaction through effective complaint resolution and efficient baggage handling. Skilled in airport safety protocols and security awareness, ensuring a seamless travel experience for all passengers. Committed to maintaining high standards in a fast-paced environment.

Overview

3
3
years of post-secondary education

Work History

Airport ground staff

Fresher
Peramblur
09.2025 - Current
  • Assisted passengers with check-in processes and luggage handling.
  • Maintained cleanliness and organization in waiting areas and boarding gates.
  • Provided information about flight schedules and gate changes to travelers.
  • Supported loading and unloading of cargo and baggage on aircrafts.
  • Handled complaints from customers regarding services or products related to the company's operations.
  • Responded quickly and effectively to emergency situations such as medical emergencies or inclement weather conditions.

Airport Customer Service Agent

Fresher
Peramblur
09.2025 - Current
  • Assisted passengers with check-in procedures and boarding passes.
  • Coordinated baggage handling and ensured safe loading onto aircraft.
  • Managed lost luggage reports and provided timely updates to affected passengers.
  • Engaged with passengers to create a welcoming airport environment.
  • Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
  • Verified identification documents such as passports or driver's licenses.
  • Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.

Education

BBA - Aviation Management

Dhanalakshmi Srinivasan College of Arts And Science
Peramblur
06.2023 - 11.2026

Skills

  • Airport safety protocols
  • Security awareness
  • Passenger assistance
  • Ticketing and reservation
  • Airline industry expertise
  • Ground equipment operation

Languages

English
First Language
English
Upper Intermediate (B2)
B2

Timeline

Airport ground staff

Fresher
09.2025 - Current

Airport Customer Service Agent

Fresher
09.2025 - Current

BBA - Aviation Management

Dhanalakshmi Srinivasan College of Arts And Science
06.2023 - 11.2026

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Arsath Arsathahamed