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Strong communication skills in foreign languages developed through a degree in Linguistic and Cultural Mediation, with a focus on English and Mandarin Chinese, and enriched by related university activities.
Experience in the airport sector specializing in check-in and boarding operations. Used to working in fast-paced and dynamic environments without compromising on service quality and on adhering to safety regulations.
Skilled in airport systems including Amadeus Altea, used for check-in and boarding with ITA Airways and Air Canada, as well as Angel Lite and Eterm for Air China operations.

Dynamic airport professional with expertise in passenger assistance and airline operations at Fresher. Proven ability to enhance customer satisfaction through effective complaint resolution and efficient baggage handling. Skilled in airport safety protocols and security awareness, ensuring a seamless travel experience for all passengers. Committed to maintaining high standards in a fast-paced environment.

  Experienced Airport Operations Professional  with a strong background in  Check-in and Gate Management . Highly skilled in  Conflict Resolution  and  Communication in crisis situations , with strong  Emotional Intelligence  and proven  Team Coordination  abilities.  I have several years of work experience and have consistently demonstrated  flexibility and a strong willingness to learn , taking on a variety of roles and responsibilities. I am  proactive and adaptable , ensuring full reliability both in carrying out assigned duties and in covering work shifts, including  night shifts, weekends, and public holidays .  I am currently seeking a position that will allow me to  continue growing professionally , leveraging my ability to work effectively within a team and my strong commitment—qualities that have always been recognized by my previous employers. 

At Aviapartner Handling S.P.A, excelled as an Airport Customer Service Agent, enhancing passenger satisfaction through expert crisis management and exceptional communication. Demonstrated strong multitasking and problem-solving abilities, leading to a significant increase in customer loyalty. Skilled in ticketing procedures and collaborative teamwork, consistently exceeded performance goals.
it mainly deals with handling and handles 70/80% of the companies at Fiumicino airport both as on-board staff and as check in and gate agent.

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