Naveen Balakumar

• Coordinated passenger check-in, boarding, and baggage handling for smooth airport operations.
• Assisted travelers with ticketing queries, gate directions, and flight status updates.
• Monitored security protocols during boarding and departure processes.
• Managed baggage loading and unloading while ensuring handling accuracy.
• Communicated flight delays, gate changes, and operational updates to passengers.
• Resolved passenger concerns professionally while maintaining service standards.
• Streamlined baggage handling procedures for faster turnaround times and reduced lost luggage incidents.
• Verified travel documents and boarding passes before passenger entry.

Enhanced customer satisfaction by efficiently handling check-in and boarding processes.