Jay ABHAY POTDAR
Palghar
Summary
Offering strong interpersonal skills and keen ability to adapt quickly in fast-paced environments. Brings capacity to understand and apply essential industry protocols and procedures. Ready to use and develop communication and problem-solving skills in role. Experienced with handling passenger inquiries and support. Utilizes effective communication to ensure smooth boarding and check-in processes. Knowledge of airport safety protocols and procedures.
Overview
4
4
years of professional experience
Work History
Ground Staff Member
Indigo Airlines
03.2023 - Current
- Supported operational efficiency by maintaining accurate records of flights, cargo, and passenger information.
- Reduced passenger complaints through active listening, empathetic communication, and prompt problem resolution.
- Monitored compliance with local aviation regulations as well as international guidelines such as IATA standards.
- Optimized ground operations by regularly updating standard operating procedures in line with industry best practices.
- Provided exceptional customer service during irregular operations such as flight cancellations or rebooking situations.
- Collaborated with security teams to ensure the safety of passengers, staff, and airport facilities from potential threats.
Customer Service Supervisor
Porter
MUMBAI
03.2022 - 10.2022
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
Education
High School Diploma -
SACRED HEART HIGH SCHOOL
MUMBAI03.2013
High School Diploma -
VIVA COLLEGE
MUMBAI02.2015
High School Diploma -
VARTAK COLLEGE
MUMBAI01.2018
BE IN ELECTRONICS ENGINEERING - Engineering
VIDYALANKAR INSTITUE OF TECHNOLOGY
MUMBAI06.2021
Skills
Passenger assistance
Timeline
Ground Staff Member
Indigo Airlines
03.2023 - Current
Customer Service Supervisor
Porter
03.2022 - 10.2022
High School Diploma -
SACRED HEART HIGH SCHOOL
High School Diploma -
VIVA COLLEGE
High School Diploma -
VARTAK COLLEGE
BE IN ELECTRONICS ENGINEERING - Engineering
VIDYALANKAR INSTITUE OF TECHNOLOGY