Asha C T
Cochin
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
Work History
Ground Staff Member
Raja Sansi International Airport Amritsar
Panjab
07.2011 - 01.2012
- Monitored the boarding process, ensuring that all passengers had proper documentation before allowing them to board the plane.
- Greeted passengers, directed them to their designated areas, and provided assistance with any questions or concerns.
- Inspected luggage for prohibited items and ensured that it was in compliance with airline regulations.
- Organized transportation for passengers requiring special accommodations due to age or physical disability.
- Provided customer service support at check-in counters, including issuing tickets and baggage tags as well as handling payments.
- Assisted disabled passengers with boarding and disembarking from aircrafts.
Ground Staff Member
Indiragandhi International Airport Delhi
New Delhi
12.2010 - 07.2011
- Monitored the boarding process, ensuring that all passengers had proper documentation before allowing them to board the plane.
- Greeted passengers, directed them to their designated areas, and provided assistance with any questions or concerns.
- Inspected luggage for prohibited items and ensured that it was in compliance with airline regulations.
- Organized transportation for passengers requiring special accommodations due to age or physical disability.
- Assisted in resolving issues related to lost luggage by coordinating with other departments involved in the process.
- Provided customer service support at check-in counters, including issuing tickets and baggage tags as well as handling payments.
- Handled complaints from customers regarding services or products related to the company's operations.
- Assisted disabled passengers with boarding and disembarking from aircrafts.
Education
Diploma In Airline Passenger Service -
International Education Council
Cochin 11-2010
Adavanced Aviation Studies -
Paradise Acadamy
New Delhi10-2009
High School Diploma -
Depaul College
Peravoor, Kannur03-2009
High School Diploma -
St Cornelious High School
Kolayad03-2007
Skills
- Boarding procedures
- Passenger assistance
- Luggage inspection
- Customer service
- Ticketing operations
- Conflict resolution
Languages
Malayalam
First Language
English
Beginner
A1
References
References available upon request.
Timeline
Ground Staff Member
Raja Sansi International Airport Amritsar
07.2011 - 01.2012
Ground Staff Member
Indiragandhi International Airport Delhi
12.2010 - 07.2011
Diploma In Airline Passenger Service -
International Education Council
Adavanced Aviation Studies -
Paradise Acadamy
High School Diploma -
Depaul College
High School Diploma -
St Cornelious High School
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