Summary
Overview
Work History
Education
Skills
Key Responsibilities
Certifications And Professional Learning
Technical Skills
Accomplishments
Languages
Hobbies and Interests
Personal Information
Disclaimer
Timeline
Generic

Arshad Saifi

Ghaziabad

Summary

Experienced professional with a strong background in banking operations, property and casualty insurance, and MIS reporting and analytics. Skilled in data analysis, dashboard creation, process improvement, and team coordination. Adept at leveraging Excel, Power BI, Tableau, and SQL to generate insights that drive efficiency and decision-making. Proven track record of maintaining SLA compliance, KPI tracking, and operational reporting.

Overview

13
13
years of professional experience

Work History

Process Developer

Genpact
05.2018 - Current

Domain: Banking Operations.

  • Work with multiple teams, including Account Maintenance, Account Opening, and Regulation Guidelines.
  • Prepare weekly and monthly Excel dashboards featuring key performance indicators (KPIs) to track and enhance team performance.
  • Monitor and maintain accuracy data, ensuring error rates are minimized, and quality standards are consistently met.
  • Prepare and analyze daily operational reports, providing key insights to management for decision-making.
  • Compile and present MTD performance reports, identifying trends, and recommending process improvements.
  • Ensure timely and accurate reporting, supporting data-driven strategies, and business operations
  • Ensure customer satisfaction by maintaining SLA, and TAT compliance.
  • Manage and resolve complaints, queries, and escalations from onshore clients.
  • Prepare monthly PKTs (Process Knowledge Tests), and update Standard Operating Procedures (SOPs).
  • Create incentive data (VIC) for team members and generate day-end reports.
  • Prepare capacity data and WAM data.

Process Associate

Genpact
11.2011 - 05.2018

Domain: Property and Casualty Insurance.

  • Supported operations in property and casualty insurance claims processing, and claims payment through Electronic Fund Transfer (EFT).
  • Conducted data analysis to improve process efficiency and performance tracking.
  • Maintained accurate MIS reports, and provided analytical support to improve workflow.
  • Assisted in resolving client issues related to insurance policies and claims processing.

Education

Bachelor of Commerce - Commerce

CCSU
05-2009

12th - Commerce

A S Inter College
Meerut
05-2005

10th - Commerce

A S Inter College
Meerut
05-2003

Skills

  • MIS reporting
  • Data analysis
  • Advanced Excel
  • VLOOKUP
  • Pivot Tables
  • If conditions
  • Data visualization
  • Client management
  • Training and Development
  • KPI Reporting
  • Interactive Dashboard Design
  • Accuracy Metrics

Key Responsibilities

  • MIS Reporting & Data Analysis: Proficient in analyzing large datasets to extract actionable insights.
  • Advanced Excel Expertise: Hands-on experience in VLOOKUP, Pivot Tables, If Conditions, and data visualization.
  • Client Management: Ensured a high level of customer satisfaction and SLA adherence.
  • Training & Development: Conducted knowledge assessments and trained new hires.
  • KPI Reporting & Dashboard Creation
  • Accuracy Metrics & Root Cause Analysis
  • Process Knowledge Testing (PKT)
  • Issue Resolution & Escalation Management
  • Property & casualty insurance claims processing
  • Account Maintenance & Rectification of disputed transaction

Certifications And Professional Learning

  • MIS Data Program, Ivy Professional School, IVYMIS042212
  • LTT & Lean Certified

Technical Skills

  • Microsoft Excel
  • Power BI
  • Tableau
  • SQL
  • MS Office Suite
  • Mainframe

Accomplishments

  • Got silver award & Client Award for best performance

Languages

  • English
  • Hindi
  • Urdu

Hobbies and Interests

  • Meeting new people
  • Listening to music
  • Traveling

Personal Information

  • Date of Birth: 06/11/88
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single

Disclaimer

I confirm that the information provided is true to the best of my knowledge and belief.

Timeline

Process Developer

Genpact
05.2018 - Current

Process Associate

Genpact
11.2011 - 05.2018

Bachelor of Commerce - Commerce

CCSU

12th - Commerce

A S Inter College

10th - Commerce

A S Inter College

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Arshad Saifi