Arshad V
CILT Certified
Mananthavady
Summary
As an aspiring logistician with professional diploma in logistics and supply chain excellence. Skilled in building strong and long relationships with clients in a professional manner and ability to collaborate with cross functional teams for product development to ensure alignment in delivering value to clients.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Telesales Executive
Matrimony.com LTD
01.2024 - Current
- Cross selling and upselling according to customer needs
- Managed database of leads, ensuring timely follow-up calls and accurate recordkeeping.
- Increased average call duration by refining scripts for better engagement with potential customers.
- Made average of 50 outbound and inbound calls per day
Customer Relationship Officer
Eben Telecom pvt.ltd
1 2023 - 01.2024
- Maintaining accurate and up to date customer information
- Managed department call volume of 5 calls per day and coordinated department schedules to maximize coverage during peak hours
- Produced and implemented customer satisfaction guarantee program which directly resulted in 50% increase in sales
Education
Bachelor of Arts (Hons) degree in Psychology - Bachelor of Arts (hons) Degree in Psychology
Indira Gandhi National Open University-IGNOU
08.2023 - Current
Skills
EXIM documentation
Critical thinking
Adaptability
Lean supply chain
Logistics operations
Warehouse Optimization
Containerization and cargo consolidation
Freight forwarding
EXIM documentation
Profile
+91 7510963634, arshadv2003@gmail.com,
Languages
Malayalam
Bilingual or Proficient (C2)
Tamil
Intermediate (B1)
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Telesales Executive
Matrimony.com LTD
01.2024 - Current
Bachelor of Arts (Hons) degree in Psychology - Bachelor of Arts (hons) Degree in Psychology
Indira Gandhi National Open University-IGNOU
08.2023 - Current
Customer Relationship Officer
Eben Telecom pvt.ltd
1 2023 - 01.2024
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