Arshi Sharma
Credit & Collections Carrier (SME)
Gurgaon,HR
Summary
Dynamic professional with 7 years of experience in Credit & Collections, specializing in receivables management, dispute resolution, and cash flow optimization. Adept at conducting process audits to ensure compliance and efficiency, while mentoring and training junior team members to strengthen collection strategies. Skilled in engaging with stakeholders to understand challenges, resolve payment delays, and build collaborative solutions that improve recovery rates. Experienced in designing training programs, preparing analytical MIS reports, and driving initiatives that reduce delinquency. Recognized for balancing operational excellence with employee development and stakeholder relationship management.
Overview
8
8
years of professional experience
Work History
Carrier/Subject Matter Expert
Agilent Technologies
02.2026 - Current
- Delivered expertise in customer service collections, focusing on effective communication, negotiation, and dispute resolution with clients.
- Designed and conducted training sessions for team members on collection strategies, customer handling, and compliance standards.
- Developed standard operating procedures and best practices to improve efficiency in customer service and collections processes.
- Mentored staff in customer engagement, payment follow-ups, and professional communication techniques.
- Led process improvement initiatives to streamline workflows, reduce delinquency rates, and enhance customer satisfaction.
- Conducted credit risk assessments and advised management on strategies to minimize exposure to bad debts.
Executive
EXL
06.2025 - 02.2026
- Claims Processing: Handle employee claims (medical, travel, insurance, reimbursements) with accuracy and timeliness.
- Policy Compliance: Ensure all claims follow company policies and statutory regulations.
- Process Management: Streamline HR workflows for claims approval, documentation, and audits.
Process Expert
Xceedance
11.2023 - 10.2024
- Provided expertise in the Order to Cash process with specialization in credit and collections.
- Designed and delivered training programs for executives and new hires on collection techniques, dispute handling, and compliance standards.
- Developed standard operating procedures and best practices to streamline credit collection activities across teams.
- Conducted process audits to identify gaps, improve efficiency, and ensure adherence to company policies.
- Mentored junior executives in customer negotiation, payment follow-ups, and professional communication.
- Collaborated with management to implement collection strategies that reduced delinquency rates and improved cash flow.
Senior Executive
Cognizant
05.2021 - 11.2023
- Directed and supervised the end-to-end Order to Cash cycle, ensuring timely invoicing, collections, and accurate payment posting.
- Led credit risk management by evaluating customer creditworthiness, setting credit limits, and monitoring high-risk accounts to minimize exposure.
- Designed and implemented collection strategies to improve recovery rates, reduce delinquency, and strengthen cash flow.
- Oversaw accounts reconciliation, ensuring accuracy in receivables and resolving complex discrepancies across multiple accounts.
- Managed dispute resolution processes, negotiating with customers to resolve billing/payment conflicts while maintaining strong client relationships.
- Prepared and analyzed aging reports, collection dashboards, and performance metrics to support senior management decision-making.
Executive
Concentrix
09.2019 - 05.2021
- Managed customer receivables by ensuring timely collection of outstanding invoices and reducing overdue accounts.
- Conducted credit risk analysis to evaluate customer payment behavior and minimize exposure to bad debts.
- Implemented proactive collection strategies including reminders, follow-ups, and negotiation of payment plans.
- Maintained accurate accounts reconciliation records, resolving discrepancies between customer statements and company ledgers.
Executive
Genpact
09.2018 - 05.2019
- Assisted in executing strategic initiatives to enhance operational efficiency across departments.
- Collaborated with cross-functional teams to ensure alignment on project deliverables and timelines.
- Analyzed data trends to support decision-making processes and improve service delivery.
- Developed and maintained documentation for standard operating procedures to streamline operations.
Education
BBA -
GGIPSU
New Delhi, India 04.2001 -
Skills
SAP
Mentoring
Auditing
Monitoring
TAX adjustment
Reconciliation
Invoice Processing
Follow ups
Timeline
Carrier/Subject Matter Expert
Agilent Technologies
02.2026 - Current
Executive
EXL
06.2025 - 02.2026
Process Expert
Xceedance
11.2023 - 10.2024
Senior Executive
Cognizant
05.2021 - 11.2023
Executive
Concentrix
09.2019 - 05.2021
Executive
Genpact
09.2018 - 05.2019
BBA -
GGIPSU
04.2001 -