Arshiya Patan

• Client: Tryg Insurance (DENMARK)– MCRM & Finance DK
• Troubleshoot job failures and ensure GDPR-compliant data replication. Resolve user incidents, service requests, and manage P2/P3 incidents efficiently.
• I am handling two projects (MCRM & Finance DK) simultaneously with ease ,maintaining a smooth workflow without any delays and consistently delivering quality work om time
• Delivered 200+ hours of AE/AD work with 100% on-time and quality delivery.
• Resolved critical job abends, P1/P2 incidents, and coordinated incident resolution across environments.
• Conducted root cause analysis, implemented permanent fixes, and maintained documentation for recurring issues.
• Collaborated with onshore, offshore, and TCS counterparts for successful release cycles.
• Took ownership of all monthly & quarterly activities such as RCA, Fast close, Month end monitoring applications, Robinson list
• Ensured data replication and monthly activity completion on time.
• Worked on documentation - cleanup task and
  documentation - confluence page task.
• AE/AD Projects: Collaborated effectively with onshore and offshore teams for analysis, estimation, build, and production implementation. Contributed to multiple enhancements and guided effort estimations, ensuring smooth delivery, aligned with business requirements.
• Design, develop, and implement AE tasks using Natural language, ensuring seamless integration with existing mainframe systems and adherence to coding standards.
• Technologies Used: JCL, NATURAL ADABAS, DB2, COBOL, TSOTBPO, ServiceNow, Git, Jira

• Performed daily health checks and monitored critical batch processes, ensuring stability and adherence to operational standards.
• Resolved 100+ user incidents and 50+ service requests through effective analysis and coordination.
• Contributed to fast-close activities, team support requests, and prepared RCA reports and documentation on Confluence.
• Raised and tracked change requests, participated in handover calls, and reassigned tickets appropriately.
• Optimized 70+ batch jobs, identifying root causes and implementing permanent fixes to enhance system performance.
• Developed and modified COBOL batch programs to support business reporting and backend processes.
• Submitted and validated AE task changes in Natural and COBOL modules, coordinating with SMEs for seamless delivery.
• Created and managed merge requests across environments (INTG, TSTA, PROD) and monitored test results across QA cycles.
• Strengthened team collaboration and built in-depth expertise in system maintenance and enhancement lifecycle.

Projects

✅ Bus Booking System – Spring Boot
Technologies: Java, Spring Boot, MySQL/

• Developed a web-based bus booking platform using Spring Boot.
• Enabled user interface to search, book, and manage bus tickets online.
• Implemented secure login and role-based access for users and admins.
• Built REST APIs for booking, cancellation, and schedule management.
• Ensured smooth data handling and persistence with MySQL

✅ Smart Meter Analysis – POC
Technologies: Python, Tableau, COBOL, JCL

• Designed a Python-based POC to parse and analyze smart meter data.
• Built Tableau dashboards for visualizing energy consumption trends.
• Collaborated with onshore teams on requirements and execution.
• Applied COBOL and JCL knowledge to integrate batch data outputs.
• Contributed across analysis, design, implementation, and reporting phases.