Arshiya Patan

• Client: Tryg (Denmark)
• Insurance Domain – MCRM & FINANCE DK.
• Troubleshoot job failures and ensure GDPR-compliant data replication. Resolve user incidents, service requests, and manage P2/P3 incidents efficiently.
• I am handling two projects (MCRM & Finance DK) simultaneously with ease ,maintaining a smooth workflow without any delays and consistently delivering quality work om time
• Delivered 200+ hours of AE/AD work with 100% on-time and quality delivery.
• Resolved critical job abends, P1/P2 incidents, and coordinated incident resolution across environments.
• Conducted root cause analysis, implemented permanent fixes, and maintained documentation for recurring issues.
• Collaborated with onshore, offshore, and TCS counterparts for successful release cycles.
• Took ownership of all monthly & quarterly activities such as RCA, Fast close, Month end monitoring applications, Robinson list
• Ensured data replication and monthly activity completion on time.
• Worked on documentation - cleanup task and
  documentation - confluence page task.
• AE/AD Projects: Collaborated effectively with onshore and offshore teams for analysis, estimation, build, and production implementation. Contributed to multiple enhancements and guided effort estimations, ensuring smooth delivery, aligned with business requirements.
• Design, develop, and implement AE tasks using Natural language, ensuring seamless integration with existing mainframe systems and adherence to coding standards.
• Technologies Used: JCL, NATURAL ADABAS, DB2, COBOL, TSOTBPO, Rumba, ServiceNow, Git, Jira.

• Performed daily health checks and monitored critical batch processes, ensuring stability and adherence to operational standards.
• Resolved 100+ user incidents and 50+ service requests through effective analysis and coordination.
• Contributed to fast-close activities, team support requests, and prepared RCA reports and documentation on Confluence.
• Raised and tracked change requests, participated in handover calls, and reassigned tickets appropriately.
• Optimized 70+ batch jobs, identifying root causes and implementing permanent fixes to enhance system performance.
• Developed and modified COBOL batch programs to support business reporting and backend processes.
• Submitted and validated AE task changes in Natural and COBOL modules, coordinating with SMEs for seamless delivery.
• Created and managed merge requests across environments (INTG, TSTA, PROD) and monitored test results across QA cycles.
• Strengthened team collaboration and built in-depth expertise in system maintenance and enhancement lifecycle.

✅Nestlé – VITOM ADAM Technologies: COBOL, JCL, DB2,IBM Mainframe.

• worked on basic COBOL programs and handled minor calculations in existing modules for invoice and bill generation.
• The project focused on calculating and managing invoices and rebates for different product categories, such as Food, Beverages, and Groceries.
• Involved in modifying and enhancing existing COBOL programs based on client requirements.
• Analyzed existing systems, identified areas for improvement, and ensured accuracy in financial data processing.

✅ Smart Meter Analysis – POC Technologies: Python, Tableau

*Worked on a basic Python and Tableau project for analyzing smart meter data.

*Used Python for data cleansing, conversion, and analysis to process energy consumption data.

*Created interactive dashboards in Tableau to visualize usage patterns and consumption trends.

*Gained hands-on experience in data handling and presentation using Python and Tableau tools.