ARSHIYA RAWOOF
Bengaluru
Summary
Dynamic and results-driven Senior Business Analyst with 8+ years' experience in SaaS implementation, solution design, and US client project delivery. Skilled in requirement gathering, workflow mapping, data migration, and system integrations to ensure timely onboarding and adoption of cloud-based applications. Adept at collaborating with cross-functional teams, delivering tailored solutions, and tracking implementation KPIs to ensure long-term client success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
EClinicalWorks Pvt Ltd
Bangalore
01.2017 - Current
- Partnered with US-based enterprise healthcare clients to gather business requirements, map processes, and translate them into functional specifications.
- Designed tailored SaaS solutions aligned with client objectives and existing tool ecosystems.
- Led end-to-end implementation projects: data migration (10,000+ patient records), integrations, configuration, and go-live activities.
- Acted as primary contact for clients during implementation, ensuring progress updates and delivery within timelines.
- Collaborated with product and engineering teams for custom features and post-implementation reviews.
- Built KPI dashboards to track success, identified automation opportunities, and improved onboarding efficiency by 30%.
- Achieved 99.5%+ adoption rates and reduced churn by 15% through proactive risk management.
Business Analyst - Key Accounts
EClinicalWorks Pvt Ltd
Bangalore
01.2015 - 01.2017
- Managed 80+ US enterprise SaaS accounts, ensuring smooth onboarding, integration, and adoption.
- Conducted workflow analysis and recommended process enhancements.
- Oversaw 30+ concurrent implementations, meeting all delivery deadlines.
- Delivered post-implementation training, reducing support tickets and improving user engagement.
- Partnered with sales teams to identify upsell and cross-sell opportunities.
Business Analyst - Support & Implementation
[24]7.ai
Bangalore
01.2013 - 01.2015
- Provided business and technical support to US clients, identifying process bottlenecks and recommending solutions.
- Assisted in requirement gathering for new features and enhancements.
- Improved resolution efficiency by 15% and CSAT by 20%.
Education
MBA - Operations Management
Glocal University
01.2018
BCA - Bachelor of Computer Applications
Sabarmati University
01.2016
Skills
- Business Requirements Gathering & Analysis
- SaaS Implementation & Client Onboarding
- System Integration & Data Migration
- Workflow Automation & Process Optimization
- Stakeholder & Cross-functional Team Collaboration
- KPI Tracking & Post-Implementation Review
- Agile Project Management & Risk Mitigation
- US Client Communication & Engagement
Certification
- PMP, Project Management Professional, 2022
- Lean Six Sigma Green Belt, Henry Harvin, 2024
Accomplishments
- Delivered $5M+ SaaS implementation portfolio for US clients.
- Reduced onboarding timelines by 30% via workflow automation.
- Improved efficiency through custom integration solutions.
- Achieved 99.5%+ adoption rates across multiple enterprise deployments.
Timeline
Senior Business Analyst
EClinicalWorks Pvt Ltd
01.2017 - Current
Business Analyst - Key Accounts
EClinicalWorks Pvt Ltd
01.2015 - 01.2017
Business Analyst - Support & Implementation
[24]7.ai
01.2013 - 01.2015
MBA - Operations Management
Glocal University
BCA - Bachelor of Computer Applications
Sabarmati University
Similar Profiles
Nelton Moses BandiNelton Moses Bandi
Tier 3 Specialist RCM Operations at EclinicalWorks Pvt LtdTier 3 Specialist RCM Operations at EclinicalWorks Pvt Ltd
Aakash JoshiAakash Joshi
Business Development Manager at Eclinicalworks PVT LTDBusiness Development Manager at Eclinicalworks PVT LTD
Shalini SShalini S
Team Lead - Post Implementation Project Management at ECLINICALWORKS PVT LTDTeam Lead - Post Implementation Project Management at ECLINICALWORKS PVT LTD
Pranit SunkadPranit Sunkad
Assistant Manager - HR at SMFG India Credit Company LimitedAssistant Manager - HR at SMFG India Credit Company Limited
Prabhanjan PadakandlaPrabhanjan Padakandla
Client Services Lead Associate at Yahoo! Inc.Client Services Lead Associate at Yahoo! Inc.