Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Arti Dhiman

Yamunanagar

Summary

Detail-oriented professional with a focus on enhancing customer relationships and resolving complaints efficiently. Experienced in managing vendor relationships and implementing customer service software to improve operational workflows and team performance.

Overview

5
5
years of professional experience

Work History

Team Leader

Realme Service Center
Saharanpur
08.2019 - 11.2024
  • Streamlined customer relationship management software for inventory tracking, complaint resolution, and revenue management.
  • Provided training to staff on the use of the CRM system and its features.
  • Collaborated in cross-functional meetings with sales and marketing teams to align strategies.
  • Coordinated with external vendors to secure timely technical support as required.
  • Handling walk-in customer queries and complaints.

Education

Bachelor of Science - Biochemistry

GMV College
Rampur
06-2016

High School Diploma -

Gochar Inter College
Rampur
03-2013

Skills

  • Customer relationship management
  • Customer service software
  • Vendor management
  • Problem solving
  • Time management
  • Customer support
  • Team leadership
  • Customer billing
  • Performance analysis
  • Inventory management

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Timeline

Team Leader

Realme Service Center
08.2019 - 11.2024

Bachelor of Science - Biochemistry

GMV College

High School Diploma -

Gochar Inter College
Arti Dhiman