Arti Punetha
Noida
Summary
Driven Assistant manager with proven track record at kotak Mahindra bank, I excel in marketing and communication , demonstrating exceptional customer service and problem solving skill . recognized for my positive work ethic and ability to self motivate, I efficiently meet service goal , enhancing customer satisfaction and loyalty
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Manager Customer Support Excutive (CEC)
Kotak mahindra bank
Noida
05.2024 - Current
- Resolved customer inquiries and complaints requiring management-level escalation.
- Identified the need of the customer completely and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Asst. Executive Customer Support
iEenergizer
04.2023 - 02.2024
- Develop and maintain comprehensive knowledge of product and services
- Handle escalated customer inquiries complaints, demonstrating strong problem and solving abilities and a commitment to conflict resolution
Education
Bsc - Agriculture
Maya Insititute of Science And Technology
Dehradun, Uttarakhand10-2021
High School -
BSF Senior Secondary School
Gwalior, Madhya Pradesh04-2016
Intermediate -
Kendriya Vidayalaya
Gwalior, Madhya Pradesh04-2014
Skills
- Marketing
- MS Office
- Management
- Communication
- Punctuality and accuracy
- Positive work ethic
- Ability to self-motivate
- Positive attitude
Languages
- Hindi
- English
- Regional (Kumawani)
Certification
- Advance certificate in Digital Marketing and communication with MICA - july 2024
Live Project
1. Mamaearth Case Study
Mamaearth’s position on a perceptual map against its competitors.
various market segments Mamaearth
2. Bajaj Auto Group Project
The communication objective should reflect the marketing objectives
Create a wireframe for the home page.
3. Zivame Project email marketing
Customer segmentation for email campaign
Analysis the data of ziva
- Microsoft Excel Basic to Advance, Udemy, 2023
- Market Research, Udemy, 2023
- Training on Socio-Economy Survey, Center of Agriculture and Farmer Development
- Participation in 1st Dehradun International Dairy and Agri EXPO, 2018
Timeline
Assistant Manager Customer Support Excutive (CEC)
Kotak mahindra bank
05.2024 - Current
Asst. Executive Customer Support
iEenergizer
04.2023 - 02.2024
Bsc - Agriculture
Maya Insititute of Science And Technology
High School -
BSF Senior Secondary School
Intermediate -
Kendriya Vidayalaya
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