Arti Rawat
Senior Executive
New Delhi
Summary
Highly experienced and results-driven Global Operations Specialist with over 34 countries of extensive backend and front-end support experience in U.S. Visa and Consular Services. Proven ability to resolve complex processing issues for U.S. visas (India, Sri Lanka, Nepal, Bangladesh, Southeast Asia) and manage critical Consular Support Services for U.S. citizens (passport renewals, CRBA, notarial, apostille). Adept at pivoting to new regions, successfully managing backend visa operations across the NE-SAMI (9 countries) and SEURECA (19 countries) regions, utilizing calls, emails, and chat to deliver exceptional global support.
Overview
2
2
years of professional experience
1
1
Certification
2
2
Languages
Work History
Senior Executive
Startek
10.2023 - 12.2025
- Assist Indian citizens applying for U.S. visas by resolving processing issues and ensuring a smooth application experience. Promoted to backend operations within three months, taking responsibility for U.S. visa processing for Sri Lanka, Nepal, and Bangladesh.
- Provide support for Global Support Services (GSS) for U.S. citizens, including passport renewals, Consular Reports of Birth Abroad, notarial and apostille services, as well as Indian e-Visa inquiries through calls, emails, and chat.
- Handle lobby backend operations for U.S. visa processing in Indonesia, Philippines, Vietnam, and Thailand. Additionally provide backend support for the NE-SAMI region, covering nine countries including Nepal, Pakistan, and Sri Lanka.
- Manage backend operations for the SEURECA region, supporting nineteen countries such as the UAE, Saudi Arabia, Turkey, and Ukraine. Possess extensive experience delivering backend support across 34+ countries for U.S. visa and consular services.
Education
Bachelor of - Computer Application
Chandigarh University
Mohali02.2026
Skills
Communication skills
Empathy and active listening
Professionalism with customers
Analytical problem-solving
Effective time management
Calm under pressure
Teamwork and collaboration
Supervision and leadership
Excellent communication
Advance Excel
Certification
Advance excel
Timeline
Senior Executive
Startek
10.2023 - 12.2025
Bachelor of - Computer Application
Chandigarh University