Artika Deshwal
Delhi NCR
Summary
Agentic AI Technical Consultant with 10+ years of experience delivering cloud and AI innovation programs. Proven record of driving agentic AI strategy through value realization frameworks and ROI quantification, designing human-in-the-loop governance, and leading enterprise-scale AI adoption. Trusted advisor to executive stakeholders with externally recognized outcomes.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Agentic AI Technical Consultant
Salesforce
Delhi-NCR
10.2021 - Current
- Led enterprise Agentic AI transformations across strategic accounts, applying predictive, generative, and agentic AI to modernize operating models and deliver measurable business outcomes.
- Delivered Field Service Intelligence dashboards powered by AI agent solutions for Google Fiber, providing thought leadership in defining executive KPIs and AI-driven workflows that enabled service transformation and contributed to 30% reduction in MTTR and 40% reduction in maintenance costs.
- The Google Fiber engagement was externally featured at Dreamforce (Field Service keynote) and earned 5/5 CSAT, with direct commendation from the VP of Engineering for trusted advisory and rapid execution.
- Designed and operationalized value realization framework to quantify ROI and business impact of GenAI initiatives; successfully applied to 4 enterprise accounts, aligning AI investments to executive value metrics.
- Implemented Agentic AI capabilities for 3+ large enterprises, translating complex AI systems into KPI-driven, production-ready solutions.
- Built and sustained long-term executive relationships within marquee accounts, positioning Agentic AI and analytics as strategic growth levers and securing future transformation engagements.
- Delivered AI and analytics solutions across a diverse, multi-industry customer portfolio spanning telco, roadside assistance, food & beverage, and utilities, engaging stakeholders across APAC, EMEA, and NA.
- Led a cross-functional initiative to build GenAI and Agentic AI capabilities integrated with Data Cloud, collaborating closely with product teams to deliver 3 reusable AI accelerators.
- Defined AI implementation strategies and multi-phase transformation roadmaps for 2 strategic accounts, leading deep process discovery to uncover unarticulated needs.
- Designed human-in-the-loop workflows and AI governance for responsible, scalable AI deployment.
- Led AI Go-To-Market strategy and enablement, delivering 6 practitioner sessions and 2 podcasts.
- Created agentic discovery questionnaires and use-case repositories to scale enterprise adoption.
Senior Analyst
Dell Technologies
Bangalore
06.2019 - 10.2021
- Led end-to-end strategy and analytics engagements, spanning problem framing, hypothesis development, quantitative and qualitative analysis, and executive-ready insights, dashboards, and recommendations.
- Delivered digital and operational transformation initiatives, enabling 100% remote audit operations, reducing travel and expense by 15%, and automating claims and rebate processes to save 16+ hrs/week.
- Demonstrated organizational leadership and impact, leading a workforce transformation committee, driving analytics readiness programs for 200+ stakeholders, and earning 6 quarterly awards.
Test Analyst
IBM India Pvt. Ltd.
Pune
08.2014 - 06.2017
- Led end-to-end quality assurance and delivery execution strategy, improving testing efficiency by 20% through process redesign and ensuring full functional and performance coverage via traceability frameworks.
- Managed 150+ critical UAT test cases, led a 4-member delivery team, maintained senior client communication, and received Manager’s Choice and Deep Skill Awards for two consecutive quarters.
Education
MBA -
Indian Institute of Management
Udaipur, India03-2019
Graduation -
Ajay Kumar Garg Engineering College
Delhi-NCR05-2014
Skills
- Agentic AI & Enterprise AI Transformation
- ROI & Value Realization
- Product Lifecycle Ownership
- Go-To-Market Strategy
- Executive Advisory
- Stakeholder Management
- Process Discovery
- Ethics & Human-in-the-Loop Design
- Cross-functional Leadership & Execution
- Generative AI
- AI Agents
- Data Cloud
Certification
Agentblazer Legend (2026) — Advanced Agentic AI strategy, agent lifecycle, governance
Timeline
Agentic AI Technical Consultant
Salesforce
10.2021 - Current
Senior Analyst
Dell Technologies
06.2019 - 10.2021
Test Analyst
IBM India Pvt. Ltd.
08.2014 - 06.2017
MBA -
Indian Institute of Management
Graduation -
Ajay Kumar Garg Engineering College