MS Office
Arti Singh Sankhala
Branch Service Manager (PBA & TA)
Ujjain,MP
Summary
A Talented Banking Professional with10yrs of experience in India's most reputed private sector bank HDFC Bank Ltd, holding excellent knowledge in Retail Banking Operations Management, Internal Audit, Client Servicing, Finance Management, Demat, Finacle, Finware and Flexcube.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
2
2
Certificates
2
2
Languages
Work History
Branch Service Manager
HDFC Bank Ltd
Ujjain, Madhya Pradesh
07.2018 - 03.2019
- Responsible for overall Branch operations.
- Driving Service quality score card & Health Score card of Branch through Service Team.
- Authorization of Financial and Non financial transaction.
- Review of KYC & Transactions.
- Responsible for compliance and audit of branch
- Generation of daily reports and scrutinize same
- Locker allotment, Surrender, addition/deletion of hires
- Handling legal notices, Senior management escalations
- Reconcile all suspense accounts and maintain records
- Checking, processing of all account opening documents within TAT
- Handling Branch Forex transactions like Outward Remittances, FCY DD, Inward Remittances
- Promotion of bank products utilizing various marketing and advertising methods
- Cross sale of third party products offered by bank
- Supervise & Monitor personal and contract staff in terms of productivity & other issues
- Managed branch vault and cash supply to keep appropriate level of currency on hand.
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Coached staff to improve efficiency and revenue with more effective procedures and approaches.
- Year-on-Year base enhancement of portfolio base by 10-15%
Branch Service Manager
HDFC Bank Ltd
Indore, Madhya pradesh
01.2017 - 07.2018
- Managing Day to Day Branch Operations.
- Ensuring RBI Audit and compliance guidelines are followed through banking operations.
- Authorization of Financial and Non financial transaction.
- Review of KYC & Transactions.
- Handling legal notices, Senior management escalations
- Monitoring all suspense accounts and maintain records
- Checking, processing of all account opening documents within TAT
- Leading team to cross sale banking products
- Supervise & Monitor personal and contract staff in terms of productivity, HR, and compliance issues
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Coached staff to improve efficiency and revenue with more effective procedures and approaches.
- Managed branch vault and cash supply to keep appropriate level of currency on hand (approx. 3-4 CR daily )
Relationship Manager
HDFC Bank Ltd
Mumbai, Maharashtra
05.2009 - 01.2017
- Managed portfolio of 200 high net worth (HNW) clients with Rs. 60-70 CR in liability.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Planned portfolio solutions after carefully analyzing clients' financial health and future requirements.
- Assisted customers banking needs such as opening accounts, funds mobilization, requirements of loans/working capital updating and signing up for new services.
- Managing need based cross sell of baking products to HNW customers.
- Achieved 110% of targets assigned in score card and expanded customer base and satisfaction with bank.
Full Time MOM
Self
Ujjain, Madhya Pradesh
10.2019 - Current
- Managing health and happiness of my daughter.
- Training and coaching my little one in life skills.
- Managing her daily routine with coolness under heavy pressure.
- Created daily health routine for my daughter and family.
- Started rigorous investment in stock market, provided sessions to friends and family as well.
- Formulated and maintained home budget and future investments.
Education
MBA - Marketing & finance
MATS School of Business And Entrepreneurship
Bangalore 07.2007 - 06.2009
Bachelor of Science - Computer Science
Govt. Madhav Science Collage
Ujjain 07.2003 - 06.2006
Skills
Staff Management
Financial services
Business Development
Relationship building and management
Operation management
Risk and compliance management
Certification
AMFI(NCFM)certified
Software
CRM Next
FlexCube
Finware
Timeline
Full Time MOM
Self
10.2019 - Current
Branch Service Manager
HDFC Bank Ltd
07.2018 - 03.2019
Branch Service Manager
HDFC Bank Ltd
01.2017 - 07.2018
Relationship Manager
HDFC Bank Ltd
05.2009 - 01.2017
MBA - Marketing & finance
MATS School of Business And Entrepreneurship
07.2007 - 06.2009
Bachelor of Science - Computer Science
Govt. Madhav Science Collage
07.2003 - 06.2006