Arul Natarajan
IT Manager
Bengaluru
Summary
Senior IT manager with over twenty five years of valuable experience in managing basics to complex IT infrastructure along with focus on end user experience and driving towards organizations success. Familiar and adept in working with managed services partners with defined SOP's, SLA's and KPI metrics. Reputation for continually achieving on time and under-budget performance goals. Accustomed to handling IT support, managing IT projects, and supporting various engineering departments with IT tools and applications. Bringing forth a motivated attitude and the ability to establish strong and productive relationships with other company members. Manages forecasts, technology strategy, training, development and documentation.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
IT Manager
Texas Instruments India PVT Ltd
Bengaluru
05.2006 - Current
- Guided organizational technology strategy and roadmaps.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Updated customers and senior leaders on progress and roadblocks.
Technical Lead Engineer
Wipro Technologis
Bengaluru
10.2004 - 05.2006
- Provided secondary training to personnel struggling with technological tools and systems.
- Executed troubleshooting and server support in both in-person and remote situations.
- Monitored ongoing technical compliance with applicable laws and regulations.
- Designed system enhancements for assets within [Type] industry operations.
Systems Specialist
vMoksha Technologies
Bengaluru
10.2003 - 12.2004
- Collected data on process control statistics to discover potential improvements to process capabilities.
- Prepared documentation on policies and procedures for operating [Type] systems.
- Updated and maintained [Type] records in accordance with [Area of Certification] standards.
- Communicated deficits in system performance to senior leadership, recommending appropriate corrective measures.
Senior Systems Engineer
Prosoft Information Systems Pvt Ltd
Coimbatore
07.2000 - 12.2003
- Collaborated with clients to determine need and devise appropriate software and hardware solutions.
- Performed root cause analysis to provide resolutions for production issues.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Worked with stakeholders to determine implementation and integration of system-oriented projects.
Senior Engineer - Customer Support
Acenet Technologies
Coimbatore
05.1997 - 09.2000
- Controlled project costs by approving expenditures.
- Adhered to timelines to meet quality assurance targets.
- Identified needed parts to keep equipment in top operating condition.
- Assessed scope and requirements to assist with project design determinations.
Education
Master of Science - Information Technology
Allagappa University
Karaikudi, Tamil Nadu 06.2000 - 04.2002
BBA - Business Management
Annamalai University
Chidambaram, Tamil Nadu 06.1996 - 03.1999
Accomplishments
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Supervised team of [Number] staff members.
- Achieved [Result] through effectively helping with [Task].
Certification
Certified Netware Engineer
Timeline
IT Manager
Texas Instruments India PVT Ltd
05.2006 - Current
Technical Lead Engineer
Wipro Technologis
10.2004 - 05.2006
Systems Specialist
vMoksha Technologies
10.2003 - 12.2004
Senior Systems Engineer
Prosoft Information Systems Pvt Ltd
07.2000 - 12.2003
Master of Science - Information Technology
Allagappa University
06.2000 - 04.2002
Cisco Certified Network Associate
06-2000
Microsoft Certified Systems Engineer
06-1998
Senior Engineer - Customer Support
Acenet Technologies
05.1997 - 09.2000
BBA - Business Management
Annamalai University
06.1996 - 03.1999
Certified Netware Engineer
06-1995
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