Summary
Overview
Work History
Education
Skills
Accomplishments
Summary
Timeline
Generic

ARUN CHAKRABORTY

Senior Technical Lead & Engineering Support Lead with 17+ years of experience
Pune

Summary

Results-driven professional offering 17+ years of excellence in Project Management, Application Development & Delivery, Production Support, Stakeholder Relations, Client Engagement, Business Analysis in IT industry. Outcome Based Delivery expert, well-experienced in running the delivery and operations and driving the architecture, build, testing, with an aim to meet and excel the customer needs, as well as, internal needs, such as working closely with the senior leadership team and achieving operational parameters and KPIs. Well-versed in designing and implementing solutions for cost optimization, performance, scalability, security, reusability, systems availability for delivery excellence and customer delight. Deployment Support, Incident management, Problem Management, Change and Release Management, Configuration Management and Requirement Gathering, having excellent coordination, analytical and communication skills.

Overview

18
18
years of professional experience
2007
2007
years of post-secondary education

Work History

Senior Technical Support Lead

Persistent Systems
PUNE
06.2024 - Current
  • Provided end to end Application support to GB Bank.
  • Provided end to end AWS Support.
  • Performed requirement gathering, created the entire support flow from scratch, created Support document, maintained repositories, created end-to-end Confluence documents, designed JIRA workflow.

Senior Technical Support Lead

Persistent Systems
05.2023 - 06.2024
  • Provided end-to-end Application support to Digital Saving Platform (DSP) for Hodge Bank.
  • Acted as a liaison between Support Team, Customer and deep understanding of application integration with Mambu (Core Banking Solution), Modulr and Lloyds for payment IN and OUT, TruNarrative for IDV process, and CRM System.
  • Performed requirement gathering, created the entire support flow from scratch, created Support document, maintained repositories, created end-to-end Confluence documents, designed JIRA workflow.

Technical Support Lead

Persistent Systems
Pune
12.2020 - 05.2023
  • Worked on Cloud Based Open Banking and Tax Related Applications in Banking and Finance Domain with Intuit as TPP supporting Open Banking issues related to API Responses for all the major Financial Services.
  • Used Splunk and ServiceNow extensively to gather API responses from both Bank as well as application. Aware of transaction and payment issues.
  • Handled complete software development life cycle project initiation, requirements, application development, implementation, maintenance and post-implementation review phases.
  • Manage problem records effectively to ensure successful deployment of fix through standard release management procedures.

Principal Infrastructure Engineer

Mphasis
03.2020 - 12.2020
  • Responsible for leadership and management of offshore team.
  • Responsible for Incident, Problem, Release management, KPIs and SLAs.
  • Assist with Knowledge transfer, KEDB documents, Disaster Recovery Plans, RCA, Impact analysis, Back Out Plans.
  • Drive Requirements gathering, design reviews and solution walkthroughs, build phase, testing phases, change requests, and implementation processes.

Senior Technical Specialist

Zensar
01.2019 - 03.2020
  • Execute Maintenance/Support and Development projects with the complete Software Development Life Cycle.
  • Responsible for Planning, Estimation, Schedule, Development, Testing, Documentation, Training and Delivery.
  • Communicate with customer at project level including prioritization, status reporting, queue resolution and driving user acceptance.
  • Collaborate very closely with Project Leads/Project Managers/Onsite Managers across different functions and ensure flawless.

Project Lead

Mphasis
05.2018 - 01.2019
  • Proactively identify Service Improvements to increase operability and reduce costs (e.g. app code enhancement, batch scheduling improvements, process improvements etc.).
  • Manage problem records effectively to ensure successful deployment of fix through standard release management procedures.
  • SME for problem management issues within your defined set of Applications.
  • Providing Application Delivery Maintenance & Support.
  • Handling complete IT Structure of Customer within SLA.
  • SPOC from Mphasis to take care of ECAD Design Support.
  • Coordinating among various towers to complete the Job.
  • Reviewing of Implementation Plans & Release Documentation.
  • Provide systems analysis and design expertise to business, suppliers and other IT teams and determine systems solutions to business problems.
  • Assist the project planning process by providing estimates.
  • Ensure system changes and other deliverables are documented according to required quality standards.
  • Manage Program configuration management in conjunction with others.
  • Support & guidance in delivering to and maintaining all environments.
  • Ensure strict adherence to Group Governance and Security standards, in particular in relation to the above responsibilities.
  • Quality assures 3rd party supplier deliverables.
  • Incident, Problem Management.
  • Change Management.
  • Root cause analysis and SLA/KPI Reporting.
  • Deployment and Support.
  • On-call and shift support.
  • Preparing training material for KT.
  • Application Migration and Health Checkup of Application.
  • Monitoring Logs, troubleshooting issue, weekly backup.
  • Publish and share weekly status & service reports needed by leadership.
  • Triage tickets and distribute to team.

Module Lead

Mphasis
11.2007 - 04.2018
  • Responsible for leadership and management of offshore team.
  • Responsible for Incident, Problem, Release management, KPIs and SLAs.
  • Assist with Knowledge transfer, KEDB documents, Disaster Recovery Plans, RCA, Impact analysis, Back Out Plans.
  • Drive Requirements gathering, design reviews and solution walkthroughs, build phases, testing phases, change requests, and implementation processes.
  • Understand and aware team with product vision, Defining the product roadmap.
  • Participating in all required agile ceremonies to ensure proper refinement, prioritization, estimation, planning, and review of product backlog items.
  • Create and Own Backlog, Define Epic, Features, User stories, defining acceptance criteria, create goal for iterations.
  • Accept work when done and take key decisions for product deliverables.
  • Collaborate with stakeholders and responsible for Team queries.
  • Share Burndown, velocity data and other metrics to Senior Leadership.
  • Evaluated new IT developments & evolving business requirements and recommended appropriate systems alternatives and/or enhancements to current systems by analyzing business processes, systems and industry standards.
  • Responsible for Compliance activities such as password renewals, encryption of PI data, vulnerabilities, certificate renewals etc.

Education

B.Tech. - E&C

Sachdeva Institute of Technology
Mathura, Uttar Pradesh

H.S.C - undefined

Kendriya Vidyalaya Vikaspuri

S.S.C - undefined

Kendriya Vidyalaya Vikaspuri

Skills

  • Strategic Thinking

  • Stakeholder Management

  • People Leadership

  • Agile Methodologies

  • Communication & Negotiation Skills

  • End-to-End Project Management

  • BFSI & Automotive Domain

  • GES

  • Telelogic Doors

  • Synergy

  • Mentor graphics

  • Teamcenter Engineering

  • PLM Customization

  • CAE Applications

  • IXOS Application

  • Digital Banking

  • Open Banking

  • Mambu

  • Microsoft Windows 11

  • macOS 14

  • Linux Mint

  • SQL Server 2005/2008/2012

  • Oracle

  • HTML

  • Java Script

  • SQL

  • CSS

  • Core Java

  • Dynatrace

  • APM

  • Splunk

  • Datadog

  • Event Viewer

  • JIRA

  • Snow

  • Test Track Pro

  • Service Now

  • HP Quality Center

  • Version1

  • Octopus

  • Jenkins

  • GitHub

  • Agile-SAFe

  • Scrum

  • Kanban

  • Waterfall

  • Docker

  • Kubernetes

  • AWS

  • Open Banking and Tax related application

  • Project Management

  • Application Development & Delivery

  • Production Support & Maintenance

  • Product Owner

  • Business Process Management

  • ITIL (Incident, Change, Problem, Release Management)

  • Scrum Master

  • API and Microservices

Accomplishments

  • Created End to End Complete Support Workflow for a BFSI Project. Fully aware of SOW, support readiness reports, Support Plans, Weekly/Monthly/Daily status reports, Exit plans. Can architect the entire support model and accomplished task of Service delivery manager as well as Business delivery successfully.
  • Handled the team effectively with 0.1% attrition record.

Summary

17, Strategic Thinking, Stakeholder Management, People Leadership, Agile Methodologies, Communication & Negotiation Skills, End-to-End Project Management, BFSI & Automotive Domain

Timeline

Senior Technical Support Lead

Persistent Systems
06.2024 - Current

Senior Technical Support Lead

Persistent Systems
05.2023 - 06.2024

Technical Support Lead

Persistent Systems
12.2020 - 05.2023

Principal Infrastructure Engineer

Mphasis
03.2020 - 12.2020

Senior Technical Specialist

Zensar
01.2019 - 03.2020

Project Lead

Mphasis
05.2018 - 01.2019

Module Lead

Mphasis
11.2007 - 04.2018

H.S.C - undefined

Kendriya Vidyalaya Vikaspuri

S.S.C - undefined

Kendriya Vidyalaya Vikaspuri

B.Tech. - E&C

Sachdeva Institute of Technology

Similar Profiles

CREATE PROFILE
ARUN CHAKRABORTYSenior Technical Lead & Engineering Support Lead with 17+ years of experience