Hemant Chaudhari

Client Site - Amdocs , Pune

(Since July 2024- till today)

-Daily operations across Cisco routing, switching, and wireless infrastructure, ensuring seamless connectivity and rapid issue resolution in a high-availability enterprise environment.
-Administer Cisco Digital Network Architecture Center (DNAC) and Wireless LAN Controllers (WLC) for centralized policy enforcement, device provisioning, and advanced troubleshooting.
-Utilize PRTG and Dynatrace to monitor network health, analyze performance trends, and proactively mitigate risks impacting corporate services.
Oversee IOS upgrades for Cisco Access Points and WLCs, executing structured pre/post validation, rollback planning, and compliance audits.
-Implement and maintain monthly backup protocols for corporate network devices, supporting business continuity and rapid recovery in failure scenarios.

Projects - Ernst & Young (US) ,Vixxo(US) and TrueValue(US)

• Day to day work on Cisco Meraki, ORION SolarWinds ,Moogsoft, Dynatrace, Whatsup Gold, Broadcom Automic Batch Job scheduling, IBM Infosphere, ELK performance dashboard monitoring and troubleshooting.
• Handling Daily incidents, Service and Change task on Service Now and ELK.
• Tool integration with Moogsoft and verity the alert flow in UAT.
• Tool integration with ELK monitoring e.g. WhatsUp gold and Dynatrace
• Monitoring tools analysis e.g. Splunk,Martello VDX, ZScalar Zdx,Dynatrace
• Coordination with the resource owner for their monitoring requirements.
• Coordination with Tool owner for use cases for monitoring requirement gathering and analysis.
• Achieved management objectives, consistently hitting deadlines and performance targets.
• Day to day work on Meraki-SDWAN, AWS,AZURE and ORACLE cloud platform network troubleshooting for device down alerts.
• Manage and handle PagerDuty alerts for P1 and P2 incidents.
• Complete transition of Project-TrueValue.
• Achieved management objectives, consistently hitting deadlines and performance targets.
• Daily operational reports and involvement in Bridge calls for technical issues.

• Managing IT Infrastructure for Wiring Harness Plant location.
• Monitor and handling ISP links TATA ILL and MPLS, Airtel ILL and MPLS and SDWAN.
• Coordinate with IPS vendors for link down outages/new plant setup requirement.
• Manage and configure SAP ID’s, Assets, Restrospect Data backup, Fortinet Firewall etc.
• Daily checklist of devices, Server backup,Anitivirus Updation. Tool TighVNC Service for user control.
• Monitored staff performance, continually seeking ways to improve team delivery for optimized financial success.

• Day to day work on Putty, Orion-Solarwinds,EMC Smarts Incharge,MoogSoft,Servicenow.
• Incident handling of network device down alerts like Router down, Switch down and Riverbed down and Host/Node down etc.
• Silverpeak device down, tunnel down, next hops and BGP related issue, SDWAN issues.
• Handling incidents of Interface down alerts for respective site routers, Interface Utilization and Memory Utilization tickets, High packet loss and Latency issues.
• Coordination with Regional teams and Network support for the network device down alerts and follow up with the vendor teams until the device is restored.
• Daily health checks (Network, Servers & Datacenter devices) etc.
• Opening trouble tickets via phone or vendor portal and follow up's with ISP's such as AT&T,Sprint ,Zayo,Airtel,InterrouteGTT,HSO Colt ,Virgin Media,TCL for any site down alerts.
• Coordination with the regional teams for setting up dispatches of ISP's engineer approval and follow up with the ISP till issue is fixed and verify RFO.
• Monitoring the auto generated mails for alerts and escalation of incidents to
• Network support team for Firewall and load balancer down alerts.
• Coordination with control center regional teams and Network support for power outages at site and open proactive tickets with ISP's. follow up with teams and verify the devices status.
• Notify teams once outage is completed. Proactive notification mail and downtime tracker.
• Identification of ports and verification of port configuration to which devices is connected based on the partner request. handling Interface discards issues Tx and Rx.
• Monitoring and incident handling for Datacenter links and follow up with ISP's for fixing the issue, SDWAN alerts Tunnel down,Next hop not reachable issues.
• Open TAC case for hardware failure and software issues of network devices with CISCO, Regional teams and network support for hardware replacement and solution.
• Monitoring of Voice gateway devices/links and notify Cisco / regional team on link failure alerts.
• Following ITIL process of Incident management and Change management.
• Working on Ticketing Tool - BMC Remedy IT Service management 7.6, Service Now.
• Dual Fiber Test, Block and Unblock the alerts for devices as per change request,
• Health check of Core switch on daily basis. InMaint and Fax activity on daily basis.

• As Remote Desktop Support Engineer. (From April 2016 to Dec 2016).
Contract to Hire on Wipro Technologies payroll in (9 Months) & Received Best
Performer Award
•
Assisted customers with software package installations, enabling highperforming
IT systems.
•
Provided first-class PC support, using outstanding working knowledge of various
Windows and Microsoft Office applications.

Project : ESSAR( Global Manufacturing)

• Worked in a 24 X 7 Environment (NOC).
• Managing and monitoring network infrastructure (routing and switching) Wi-Fi, VPN.Hardware Issue Power Supply issue.etc
• Working on CTASk,STASk and daily reports of datacenter 4 core switches.
• Block and unblock alerts for network and other devices as per the change request.
• Day to day activity of Fax dial,snsync,inMaint schedule and Monitoring assistance.
• Part of Weekend activities of Network changes and planned outages on bridge call.
• Use of ITSM ticketing tool,iPAM and SolarWinds, Symantec VIP token.
• Timely Quality update of tickets in the ticketing tool and Escalation to L2 in a timely manner.
• Working and Troubleshooting on routing protocols like BGP Static route.
• Co-coordinating with Senior Engineers at Remote Locations for building the network.

Project: Currency Note Press,Nashik (Central Govt SPMCIL)

• Responsible for managing & troubleshooting of Currency Note Press all over the India Network consisting of 8 branches with 10 NAP locations and ensuring Maximum network uptime.
• Coordination with the local IT technicians and other vendor management to resolve the network related problems on daily basis.
• Coordination with vendors like APC, EMERSON, RAILTEL, and BSNL.
• Maintaining accurate asset list of Asset rollout and the return of assets to HO or Vendor.
• Annual preventive maintenance of all network equipment’s.
• Use of HPSM portal for handling ticket updates, Worklog and resolution of severity incidents.
• Configuring the Cisco router and Switches according to the client requirement.
• HP-Trim Server Installation and end user training. Monitoring Server Temperature etc.