Rajesh Dasari
Tirupati
Summary
Experienced and dynamic IT professional with over 15 years of experience in IT service and infrastructure management. Seeking new leadership challenges to leverage skills and drive impactful IT initiatives for organizational and professional growth. Proven track record of optimizing efficiency and enhancing operational performance through the management of IT services and infrastructure. Goal is to contribute to the success of an organization by utilizing extensive experience and passion for driving innovation in the IT industry. Known for executing successful new technology initiatives, excelling at training new hires, and mentoring struggling workers to achieve overall team success. Supportive Team Lead with 15 years of experience leading teams, expert in following detailed production schedules with a distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Remote Team Lead
247 Customer Pvt Ltd
10.2023 - Current
- Consistently met project deadlines by utilizing resource allocation strategies that maximized team capacity without sacrificing quality or work-life balance.
- Championed IT best practices through effective communication, training sessions, and workshops for non-technical staff members.
- Led the successful migration of critical systems to the cloud, minimizing disruption to end-users while enhancing scalability.
- Established strong relationships with stakeholders across various departments by providing exceptional support during projects or crisis situations alike.
- Patched software and installed new versions to eliminate security problems and protect data.
- Reduced system downtime through proactive monitoring, identifying potential issues, and timely resolution of incidents.
- Generated reports to track performance and analyze trends.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Monitored system performance to identify potential issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Improved security measures by conducting regular audits, implementing best practices, and updating policies as needed.
- Implemented automation tools for improved efficiency in testing processes and reduced manual intervention.
Assistant Manager/Team Leader / Service Lead / Sr. System Administrator
FIVESPLASH INFOTECH (P) LTD
01.2023 - 08.2023
- Provide L2 & L3 Support Services related to Firewall, Antivirus, DLP, VM Machine Backup WFH solutions (individual contributor) Creating new setup /support/troubleshooting of VM Servers, Firewall, DLP WFH on-premises licensing renewal Working on artifacts related to process wise compliance parameters as per related to security issue on vulnerability alerts on Antivirus/VM/Firewall and Servers Any new/old site infra changes working with change management DLP/Firewall/VM/WAN/LAN network setup/troubleshooting, network connectivity issues
Tech Lead
24/7, CUSTOMER PRIVATE LIMITED
09.2022 - 12.2022
- Monitoring and pushing all windows Patch Management for all the production/non-production machines as well as servers Preparing Daily/Weekly/monthly windows/server patches report and send it to relevant stakeholders Preparing weekly/monthly ticket review analysis Troubleshooting of WAN/LAN network setup/troubleshooting, network connectivity issues, remote system connectivity issues, virtualization infrastructure, along with incident/problem tickets on VDI/Outlook/Performance/Backup and User/Group Administration Assigning Jira tickets to engineers relevant to applications issue depend on priority level of ticket as well as remote support services related to WFH solutions Configuring both WFO/WFH Laptop/email to all end users during onboarding of new users Working with Jira ticketing system to check end user requirements escalate/forward the ticket to respective team bin with proper resolution provided to end users Attending bridge call with relevant team(server/network/incident/support/problem/project/InfoSec) during the critical/new changes in any application) Attending weekly floor walk with site heads on working with any pending action pointers from OMG team
Senior.Lead IT
FIVESPLASH INFOTECH (P) LTD
02.2018 - 09.2022
- Provide Support Services as Onsite Support Engineer (individual contributor), reporting to the IT Administrator, Provide Support/troubleshooting of Operating System on Servers, Desktop, LAN network, Printers, Workstation, network connectivity issues, remote system connectivity issues, virtualization infrastructure, along with incident/problem tickets on VDI/Outlook/Performance/Backup and User/Group Administration
Marketing
Freelance Marketing
01.2017 - 07.2017
- Participating in monitoring & responding to hourly call and Daily Commitment from each tele-caller and enabling them to choose the equipment & service as per their requirement
- Providing daily briefing, related to product-oriented updates, with tele-callers and conducting OJT training for new joiners
L1 Onsite SPOC
Onward E Services (P) Ltd.
12.2013 - 06.2015
- Reported to the Technology AM and led a team of 4 resources for providing Support Services delivery to this Engineering Design Services and IT consulting services client
- Monitored all the Incidents/Service Requests, ensured response/resolution of the same and maintain the same as per the SLA, at the same time managed escalations, VIP Tickets, etc
- Coordinated with CSD to track daily CSD report, ensured proper resolution of the ticket to close it with details, ticket ownership, downtime, ownership, and resolved every discrepancy
- Ensured resolution of all Vendor Tickets by timely replacements/repairs, adhere to Data Backup Schedule, at all the times and Asset Management at the managed center
- Supported Change Requests raised for these managed centers, by monitoring the same and provided required support to Problem & Change Manager for Impact
- Engaged further in ensuring of imparting complete training to new team members joining the team in such a way that they are productive in the quickest possible time
Technical Support Engineer
Future Focus Infotech
02.2013 - 11.2013
- Reported to the Remote Support Lead as Technical Support Engineer for remote support services to a client that is a pioneer in IT staffing
- Provided remote support on operating systems, including installation & support of WIN 95/98/ME/2000/XP/7 as well as the resolution of related issues
- Participated in update/resolution of Incident Tickets related to VDI, Outlook, Slowness, Backup and Desktop Issues along with VMware related issues
- Conducting system maintenance/upgrades, troubleshooting hardware, Ghosting Software, network support, including the resolution of printers & workstation connectivity issues with the network
- Supported operating system software administration along with end-user application software and User administration (add domain users, groups and assigning permissions to groups and users) Analyzed, resolved & supported remote system connectivity issues, while supported PC software, Hardware and Peripherals (Modems/Scanners/CD-ROM/CD-Writers/DVD drives).
Remote Support Engineer
IBM Info Services (P) Ltd.
07.2010 - 02.2013
- Provided Support Services as Remote Support Engineer (individual contributor), reporting to the Remote Support Lead for IBM Info Services (P) Ltd
- Hubli, for 2.5 years, with the responsibilities of support/troubleshooting of Operating System on Servers, Desktop, LAN network, Printers, Workstation, network connectivity issues, remote system connectivity issues, virtualization infrastructure, along with incident/problem tickets on VDI/Outlook/Performance/Backup and User/Group Administration
System Engineer
Precision Techserve (P) Ltd.
09.2008 - 07.2010
- Initiated the IT career as System Engineer, reporting to the Site Manager as an individual contributor providing on-site support to Precision Techserve (P) Ltd., for 23 months Hubli, with the responsibilities of supporting hardware, network, system, application software and users, resolving Incident/Problem Tickets for virtual infrastructure, utility software, system performance as well as Back-up/restore issues
Education
Bachelor of Commerce - Accounting And Finance.
Karnataka State Open University
Mysore, India03.2014
Diploma - Computer Science
KLE Society Vidyanagar
01.2006
Skills
- Hardware: Cisco Phone, Avaya
- Operating Systems: WIN 98/ME/2000/XP/7/8/81/10/11/Server 2000/2003/2008/2012/2016/2019, Red hat Linux, ESIX Server
- System Services: Active Directory Services
- Language: SQL
- Reporting Tool: Crystal Reports, Elision
- Call-Centre System: Knoahsoft, Elision, Ameyo
- Competence: User Administration, Group accounts/policies, Administration of Backup/Restore, Windows 7/10 Embedded - for Agent deployment, Network troubleshooting
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
Certification
- Microsoft Certified Technology Specialist (MCTS)
- CompTIA A+/N+ Certified
- Basic (MS Office)
- MCSA
- MCSE
- CCNA
- RHCE
- Networking Training workshop conducted by IBM
- Effective Communication Skills
Languages
English
Hindi
Kannada
Telugu
Tamil
Locationpreference
Bengaluru
Personal Information
- Date of Birth: 06/21/1984
- Nationality: Indian
Projects
IDEA RAMP-UP, Firstsource Solution (P) Ltd., Hubli, Karnataka, 3 months, 20, Rs. 60 lakhs, WIN 2008 Server R2/2003 Server, SQL, Knoahsoft, Crystal Report, Cisco Phone, Windows 7 Embedded - for Agent deployment, Team Coordinator - Following up with vendor and networking team Office Shifting to New location, Fivesplash infotech (P) Ltd., Hubli, Karnataka, 6 months, 30, Rs. 1.5 Crore, WIN 2016 Server STD Server, ESIX Server, Firewall Setup, Windows 10 Pro - for Advisor Deployment, Team Coordinator - Following up with vendor and networking team
Timeline
Remote Team Lead
247 Customer Pvt Ltd
10.2023 - Current
Assistant Manager/Team Leader / Service Lead / Sr. System Administrator
FIVESPLASH INFOTECH (P) LTD
01.2023 - 08.2023
Tech Lead
24/7, CUSTOMER PRIVATE LIMITED
09.2022 - 12.2022
Senior.Lead IT
FIVESPLASH INFOTECH (P) LTD
02.2018 - 09.2022
Marketing
Freelance Marketing
01.2017 - 07.2017
L1 Onsite SPOC
Onward E Services (P) Ltd.
12.2013 - 06.2015
Technical Support Engineer
Future Focus Infotech
02.2013 - 11.2013
Remote Support Engineer
IBM Info Services (P) Ltd.
07.2010 - 02.2013
System Engineer
Precision Techserve (P) Ltd.
09.2008 - 07.2010
Bachelor of Commerce - Accounting And Finance.
Karnataka State Open University
Diploma - Computer Science
KLE Society Vidyanagar
- Microsoft Certified Technology Specialist (MCTS)
- CompTIA A+/N+ Certified
- Basic (MS Office)
- MCSA
- MCSE
- CCNA
- RHCE
- Networking Training workshop conducted by IBM
- Effective Communication Skills
Similar Profiles
Sanjith RSanjith R
Executive at 247 Customer Pvt LtdExecutive at 247 Customer Pvt Ltd
AVISHEK MAJUMDERAVISHEK MAJUMDER
Agile Scrum Master at IBM India Pvt. Ltd.Agile Scrum Master at IBM India Pvt. Ltd.
GEORGE THOMASGEORGE THOMAS
Senior Service Desk Engineer at First American India Pvt LtdSenior Service Desk Engineer at First American India Pvt Ltd