Arun G Nath
Electronic City Phase 1
Summary
Dynamic Senior Manager with a proven track record at BCD Travel SSC India, excelling in operations and process optimization. Expert in client relationship management and strategic planning, driving revenue growth through innovative solutions. Adept at team leadership and crisis management, ensuring high-quality service delivery and customer satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Manager - Operations
BCD Travel SSC India
Bengaluru
01.2014 - 11.2024
- Spearheaded daily operations to ensure seamless service delivery and customer satisfaction.
- Developed and implemented strategies that increased process efficiency and revenue generation.
- Managed and mentored teams, overseeing hiring, training, and performance evaluations.
- Ensured compliance with SLAs and regulatory requirements, maintaining high quality standards.
- Drove process improvements through automation initiatives and customer-centric solutions.
Senior Implant Consultant
Riya Tours and Travels
Bengaluru
02.2013 - 12.2013
- Delivered expert travel solutions and customer service to high-profile clients.
- Ensured seamless ticketing and itinerary planning for corporate travelers.
- Resolved issues promptly to maintain high client satisfaction.
Team Leader (Inbound, Outbound & Quality)
Kingfisher Airlines
Bengaluru
04.2006 - 02.2013
- Directed cross-functional teams in inbound, outbound, and quality assurance operations.
- Resolved critical issues through effective escalation management, enhancing service processes.
- Conducted training programs to reinforce adherence to company policies.
Ticketing Executive
Air Deccan Airlines
Bengaluru
11.2004 - 03.2006
- Managed ticketing operations and travel coordination to enhance customer experience.
- Addressed customer inquiries promptly, ensuring satisfaction and loyalty.
- Executed airline policies and travel regulations to maintain compliance and efficiency.
Education
Bachelor of Commerce -
University of Mysore
01.2007
Pre-Degree -
Kerala University
01.1998
10th Grade -
Department of General Education
Kerala01.1996
Skills
- Team leadership and performance management
- Operations and process optimization
- Client relationship management
- Strategic planning and execution
- SLA compliance
- Business development and revenue growth
- Training and development
- Crisis management
- Quality assurance and customer satisfaction
- Microsoft Office Suite
- Avaya communication systems
- IGT gaming solutions
- Radixx airline software
- Sabre travel technology
Certification
- Proficiency in SABRE, Amadeus, Radixx, and IGT
- Certified International Training for Kingfisher Networks
- Certified ONE WORLD Training
- Certified Crisis Management Course (CMC) Training
- Star Certification Program for Operational Leaders - Ontrac
- Leadership Skills Development
Languages
- English
- Hindi
- Tamil
- Kannada
- Malayalam
Personal Information
Date of Birth: 04/27/81
Accomplishments
- Best Manager 2021–2022 (Superlative Performance Award)
- Best team leader, 2014
Timeline
Senior Manager - Operations
BCD Travel SSC India
01.2014 - 11.2024
Senior Implant Consultant
Riya Tours and Travels
02.2013 - 12.2013
Team Leader (Inbound, Outbound & Quality)
Kingfisher Airlines
04.2006 - 02.2013
Ticketing Executive
Air Deccan Airlines
11.2004 - 03.2006
Bachelor of Commerce -
University of Mysore
Pre-Degree -
Kerala University
10th Grade -
Department of General Education
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