Nikhil Srinivas
Senior Manager - Operations
Bangalore,KA
Summary
Results-driven Senior Operations Manager with 3+ years of progressive experience at Lumos Learning Pvt. Ltd., specializing in operational excellence, process optimization, and strategic leadership. Currently pursuing an MBA in Business Analysis at BITS Pilani to enhance analytical capabilities. Demonstrated success in driving efficiency improvements, implementing data-driven solutions, and fostering customer satisfaction that directly impacts bottom-line results.
Overview
4
4
years of professional experience
1
1
Certification
4
4
Languages
Work History
Senior Manager - Operations
Lumos Learning Pvt. Ltd.
01.2024 - Current
- Orchestrated comprehensive staffing strategies resulting in 20% improvement in operational efficiency.
- Designed and implemented onboarding programs for new customers, resulting in a 40% reduction in onboarding time.
- Led the customer support team, increasing response times by 30% and improving service quality.
- Boosted renewal rates by over 30% through targeted customer success strategies.
- Collaborated with product development teams to implement changes, monitoring the impact and achieving over a increase in product adoption rates.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
Lead - Quality, Support and Process Engineer
Lumos Learning Pvt. Ltd.
04.2022 - 12.2023
- Spearheaded core product-related activities, ensuring seamless operations and driving product enhancement initiatives.
- Collaborated with cross-functional teams to improve product quality, resulting in increased customer satisfaction.
- Implemented timely follow-ups with customers, significantly improving customer retention and renewal rates.
- Tested and approved latest enhancements across various portals, ensuring quality in all three stages of product development.
- Conducted regular root cause analyses of customer issues, providing solutions that reduced recurring issues by 20%.
Business Development Associate
Lumos Learning Pvt. Ltd.
08.2021 - 04.2022
- Developed comprehensive GTM strategies, analyzing market trends, customer behavior, and the competitive landscape.
- Developed proposals and presentations that effectively communicated the value of our solutions to potential clients, securing numerous contracts.
- Created targeted strategies to engage, inform, and motivate audiences, resulting in a 10% increase in product purchase.
- Launched 500+ personalized email campaigns, generating over 300K leads and contributing to significant sales growth.
- Maintained accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts.
Education
Bachelor of Engineering (B.E) - Industrial and Production Engineering
The National Institute of Engineering
Mysore, Karnataka 05.2017 - 06.2021
MBA - Business Analyst
Birla Institute of Technology And Science
Pilani, India 04.2001 -
Skills
Strategic Operations Management
Process Improvement & Optimization
Project Management & Team Leadership
Performance Metrics & Data Analytics
Risk Management & Quality Control
Resource Allocation & Budgeting
Customer Relationship Management
Product Lifecycle Management (PLM)
Workflow Automation & Optimization
Six Sigma Methodologies
Technical: MySQL, HTML, Amazon QuickSights, DBMS, Looker Studio, Python, CatiaV5
Certification
Six Sigma Yellow Belt Certification
Accomplishments
- Represented Mysore Zone Cricket Team in Various Age Categories.
Interests
Playing Cricket
Writing Blogs
Numismatic
Watching Sports
Timeline
Senior Manager - Operations
Lumos Learning Pvt. Ltd.
01.2024 - Current
Lead - Quality, Support and Process Engineer
Lumos Learning Pvt. Ltd.
04.2022 - 12.2023
Business Development Associate
Lumos Learning Pvt. Ltd.
08.2021 - 04.2022
Bachelor of Engineering (B.E) - Industrial and Production Engineering
The National Institute of Engineering
05.2017 - 06.2021
MBA - Business Analyst
Birla Institute of Technology And Science
04.2001 -