Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Interests
Timeline
Generic

Nikhil Srinivas

Senior Manager - Operations
Bangalore,KA

Summary

Results-driven Senior Operations Manager with 3+ years of progressive experience at Lumos Learning Pvt. Ltd., specializing in operational excellence, process optimization, and strategic leadership. Currently pursuing an MBA in Business Analysis at BITS Pilani to enhance analytical capabilities. Demonstrated success in driving efficiency improvements, implementing data-driven solutions, and fostering customer satisfaction that directly impacts bottom-line results.

Overview

4
4
years of professional experience
1
1
Certification
4
4
Languages

Work History

Senior Manager - Operations

Lumos Learning Pvt. Ltd.
01.2024 - Current
  • Orchestrated comprehensive staffing strategies resulting in 20% improvement in operational efficiency.
  • Designed and implemented onboarding programs for new customers, resulting in a 40% reduction in onboarding time.
  • Led the customer support team, increasing response times by 30% and improving service quality.
  • Boosted renewal rates by over 30% through targeted customer success strategies.
  • Collaborated with product development teams to implement changes, monitoring the impact and achieving over a increase in product adoption rates.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.

Lead - Quality, Support and Process Engineer

Lumos Learning Pvt. Ltd.
04.2022 - 12.2023
  • Spearheaded core product-related activities, ensuring seamless operations and driving product enhancement initiatives.
  • Collaborated with cross-functional teams to improve product quality, resulting in increased customer satisfaction.
  • Implemented timely follow-ups with customers, significantly improving customer retention and renewal rates.
  • Tested and approved latest enhancements across various portals, ensuring quality in all three stages of product development.
  • Conducted regular root cause analyses of customer issues, providing solutions that reduced recurring issues by 20%.

Business Development Associate

Lumos Learning Pvt. Ltd.
08.2021 - 04.2022
  • Developed comprehensive GTM strategies, analyzing market trends, customer behavior, and the competitive landscape.
  • Developed proposals and presentations that effectively communicated the value of our solutions to potential clients, securing numerous contracts.
  • Created targeted strategies to engage, inform, and motivate audiences, resulting in a 10% increase in product purchase.
  • Launched 500+ personalized email campaigns, generating over 300K leads and contributing to significant sales growth.
  • Maintained accurate records of all prospecting activities using CRM software tools for effective lead tracking and follow-up efforts.

Education

Bachelor of Engineering (B.E) - Industrial and Production Engineering

The National Institute of Engineering
Mysore, Karnataka
05.2017 - 06.2021

MBA - Business Analyst

Birla Institute of Technology And Science
Pilani, India
04.2001 -

Skills

Strategic Operations Management

Certification

Six Sigma Yellow Belt Certification

Accomplishments

  • Represented Mysore Zone Cricket Team in Various Age Categories.

Interests

Playing Cricket
Writing Blogs
Numismatic
Watching Sports

Timeline

Senior Manager - Operations

Lumos Learning Pvt. Ltd.
01.2024 - Current

Lead - Quality, Support and Process Engineer

Lumos Learning Pvt. Ltd.
04.2022 - 12.2023

Business Development Associate

Lumos Learning Pvt. Ltd.
08.2021 - 04.2022

Bachelor of Engineering (B.E) - Industrial and Production Engineering

The National Institute of Engineering
05.2017 - 06.2021

MBA - Business Analyst

Birla Institute of Technology And Science
04.2001 -

Similar Profiles

CREATE PROFILE
Nikhil SrinivasSenior Manager - Operations