Arun Gokulabalan

Client: American Express

• Create GitHub repositories and multibranch pipeline as per requirement from Development teams
• Working on wide range of technologies like GitHub, Jenkins, XLR, Docker and Kubernetes for CICD and Openshift eCP and Hydra platform activities those include configuration, support and developing PODs and providing support for applications
• Troubleshoot and resolve build and deployment issues, minimizing downtime and ensuring continuous delivery of software
• Collaborate with cross-functional teams to ensure smooth integration and delivery of software releases
• Actively participate in Agile development methodologies, contribute to sprint planning, stand-ups, and retrospectives
• Interact with Developers and Enterprise Configuration Management team for changes to best practices and tools to eliminate non-efficient practices and bottlenecks
• Working on decommission of applications and related assets including certificates, URLs etc
• Working in executing Disaster Recovery (DR) exercises as part of yearly activity to ensure applications can be recovered within a specified time frame during disaster
• Resolving infra, DB and application security vulnerabilities for applications
• As a certificate Provider from DevOps team, will generate new message signing certificate and work with service providers and service consumers to update or install new certificate at their end. Working on renewal of SSL and Kafka certificates

Client: IGT (International Game Technology)

• Analyze and review the requirements and version compatibility of DevOps tools
• Involved in branching strategy implementation and enabled branching policies
• Design, build and maintain the automated builds and CI/CD environments using BitBucket cloud for frontend and Magento 2 for backend
• On boarded mobile iOS and Android applications onto Bitbucket CI/CD pipeline
• Involved in Release management like planning, scheduling, and deploying releases
• Troubleshooting and resolving issues within jobs, identifying and fixing bugs, and addressing performance or compatibility issues
• Working closely with Development, QA, Product Management, and Production operation teams to make sure product releases are timely and with high quality
• Involved in POC projects for various clients using Azure DevOps platform

Client: American Express (March, 2015 - June, 2016)

• Publishing, duplicating and removing the application from Citrix App center as per user's request
• In-house and other applications are installed in the Citrix server and the same will be published in the App Center and servers will be load balanced
• Administration and troubleshooting of Windows servers using OpenStack Horizon and Nova console
• Migrating virtual machines from compute nodes using OpenStack
• Providing application support for 90 applications and administered around 5000 plus servers including Dev, QA and Production environment. Perform change management as per the ITIL process

Client: Intel Technologies India Private Limited (July, 2016 - July, 2020)

• On-boarding new application into Jenkins, create build and deploy jobs
• Installation of online/offline plugins, credentials management
• Developed a Continuous Integration/Continuous Deployment for Java based applications using maven as build tool
• Responsible for Managing Jenkins, Agents
• Automated system provisioning and configuration management and automation of deployments with Ansible
• Jenkins and Ansible integration and playbook execution monitoring
• Written playbook for installing jdk, Tomcat
• Maintained code quality using SonarQube
• Implemented security tools in CI/CD pipeline like sonarqube

Client: CHNCT (Community Health Network of Connecticut)

• Administer and maintain end user accounts like creating, deleting, disabling, unlocking, resetting and moving of user accounts in Active Directory on Windows server 2008 R2
• Creating user account templates, Groups, Computers and Organizational Units in Active Directory
• Create and delete Distribution List in Exchange server and add/delete users to/from the Distribution Lists
• Implementing Group Policies
• Administration of user permissions and access, assigning user level permission for shared drive and shared folder for users
• Responsible for hardware changes and upgrading of existing systems
• Pro-actively monitor and perform health check status of Data Centre and DR Data Centre on daily basis and report to L3 team in case of any issues
• Remotely access the end user's machine and solve their queries and perform other activities based on SOPs
• Using Citrix, ILO and RDP for resolving issues via remotely
• Coordinate and manage relationships with vendors and support staff that provide hardware / network problem resolution

Client: Maersk Global Service Centers India Private Limited

• Provided technical support via desk-side, remote access through utilizing Microsoft Remote Desktop and dameware remote access software, e mail, chat and phone for more than 2500 local and international end users as needed to minimize downtime
• Managing user administration on Windows server 2003 domain controller
• Provided server and client support for all issues such as logon failures, account lockout, network connectivity, DNS and name resolution, and authentication problems
• Installing and troubleshooting in-house applications & hardware related problems
• Escalated issues as needed and maintained communication with customer and technical teams
• Patching servers manually during regular interval of time
• Extensively utilized BMC Remedy tool to record and track issues
• Changing ports for LAN in network switch
• Enabling ports and changing ports for telephone line in patch panel
• Assessing hardware/software requirements, managing hardware inventory, and deployment of products