Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Work Availability
Certification
Interests
Timeline
CustomerServiceRepresentative
Arun Hosh

Arun Hosh

Team Leader | Operations Management | Data Analytics & Business intelligence
Chennai,TN

Summary

An articulate, diligent, and meticulous professional with nearly 7 years of experience in Operations, Customer Service and General Management with functional expertise in Supply Chain Management and Logistic Domain. Acknowledged for professionalism, enthusiasm, versatility and outstanding organizational and leadership skills. Seeking a challenging assignment in an esteemed and reputed organization where one can utilize educational background, professional experiences, strong organizational, analytical and problem-solving skills to gain further experience and enhance the company's productivity and reputation.

Overview

4
4
Languages
3
3
Certifications
8
8
years of post-secondary education
7
7
years of professional experience

Work History

Team Leader - Operations

HCL Techinologies
Chennai, Tamilnadu
02.2015 - Current
  • Managed team size of 20+ Team members and Provide consultation on re-engineering techniques to improve business process performance and productivity.
  • Delivery of specific assigned project SLA’S & manage, motivate, engage and enthuse team members.
  • Organize team huddles & interact with team to build team & increase morale.
  • Team performance analysis & score card publishing.
  • OTC strategic planning involving major teams (Order Management, Product Analysis \ Pricing, Business services, Documentation, Shipment tracking).
  • SLA Maintenance, SOP creation \ Maintenance.
  • Collaborated with Customers/Suppliers to resolve Operational challenges by identifying Root Cause and implement action plans to prevent recurrence.
  • Data analysis & finding trends & patterns & also presenting same in weekly project review to client.
  • Ensured Order Fulfillment – Global Customers orders validation and entry. Tracked Inland, in transit & high seas movements of consignments and proactive status communications to consignees. Ensured proper documentation – Generation of Packing List, Commercial Invoice.
  • Managed hiring, training, performance evaluation, rewards & recognition and attrition to ensure smooth workflow.
  • Ensured value generation through cost-saving & Productivity gains annually through process improvements. Performed Forecasting, Capacity Management (Planning and Controlling) and responsible for handling RFQ – Product, Freight (Optimal Carriers), Quote to Sales/Close Ratio.
  • Good SAP SD module knowledge & part of client BT program \ service automation.
  • Created/Modified/Reviewed Business Continuity Management (BCM) on periodical basis with respective stakeholders and adhered to the company’s Business Continuity Plan. Managed Business Process Transition and Stabilization.

RMA-Service Coordinator

Zebronics
Chennai, Tamilnadu
10.2013 - 12.2014
  • Inward 50+ service products from customer.
  • Coordinating with various teams & providing return products in least possible time.
  • Solving all customer query and attending 25+ customer queries daily.
  • Stock maintenance.

Education

MBA - Logistics & Supply Chain Management

Bharathiar University
Coimbatore
04.2014 - 12.2016

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

Jappiar Maamallan Inst Of Technology
Chennai
04.2009 - 04.2013

Higher Secondary Level Education - Maths & Biology

Child Jesus Matric Higher Sec School
Marthandam
04.2008 - 04.2009

Skills

Leadership and team building

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Accomplishments

- O-Infinity League for Outstanding Performance for 2 consecutive years since 2020

- Star Performer Award: Received 2 twin-star performer award & a Tri-Star performer award for best performance & maintaining customer metrics.

Software

Excel

R programming

Phyton 38

SAP SD 76

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

R programming for data science

Interests

Travelling

Timeline

Phyton for Data science

02-2021

Data scientist - IBM certification ( learning )

02-2021

R programming for data science

01-2021

Team Leader - Operations

HCL Techinologies
02.2015 - Current

MBA - Logistics & Supply Chain Management

Bharathiar University
04.2014 - 12.2016

RMA-Service Coordinator

Zebronics
10.2013 - 12.2014

Bachelor of Engineering - Electrical, Electronics And Communications Engineering

Jappiar Maamallan Inst Of Technology
04.2009 - 04.2013

Higher Secondary Level Education - Maths & Biology

Child Jesus Matric Higher Sec School
04.2008 - 04.2009

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Arun HoshTeam Leader | Operations Management | Data Analytics & Business intelligence