Aayush Shukla
Team Leader - Operations
Mumbai
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Adept in making key decisions and solve problems. A strong leader who works well under pressure, and exudes positivity. Excellent time management skills combined with a superior knowledge of the operations, sales & customer service industry.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Team Leader - Operations
Teleperformance
MUMBAI
03.2023 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Key Account Manager
BharatMatrimony
MUMBAI
02.2022 - 12.2022
- Worked to effectively manage key partnerships with vendors, distributors, and other important players.
- Created and presented portfolios of growth, pointing out key trends.
- Helped to establish and nurture key relationships with fixed-income clients.
- Communicated the progress of quarterly initiatives to internal and external stakeholders.
- Provided customers with optimal customer service and excellent assistance at all times.
- Built long-term trusting relationships with clients to achieve ultimate client retention.
Sales Manager
SkupaEMobility
MUMBAI
08.2021 - 01.2022
- Handled walk in client and guide them with the queries.
- Worked to support sales teams and rise against competition.
- Maintained and managed client relationships.
- Facilitated and supported sales initiatives.
- Responsible to maintain the stock of the shop on weekly basis.
- Lead and conducted in depth analysis of business performance versus business goals.
Sales Executive
LateralViewTechnology-Dexpress
MUMBAI
10.2020 - 03.2021
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays.
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products.
- Identified and maximized sales opportunities, and increased customer retention rates.
Auditor
Kochhar & Associates
MUMBAI
04.2018 - 09.2020
- Started working with Kochhar & Associates after my graduation.
- Worked as concurrent auditor in ICICI Bank and Central Bank of India.
Education
Bachelor of Commerce -
University of Mumbai
04.2018 - 09.2020
Secondary School Certificate -
St Xavier High School
Mumbai 06.2012 - 05.2013
Higher Secondary Certificate -
Malini Kishor Sanghvi College of Commerce & Economics
06.2014 - 05.2015
Skills
Time Management
Leadership Skills
B2B Sales
Customer Relationship Management
Communication and Negotiation
Key Account Management
Work planning
Team motivation
Problem-solving
Quality improvement
People management
Team building
Coaching
Interests
Travelling
Riding Bikes/Cars
Foodie
Personal Information
- Date of Birth: 04/14/97
- Nationality: Indian
Timeline
Team Leader - Operations
Teleperformance
03.2023 - Current
Key Account Manager
BharatMatrimony
02.2022 - 12.2022
Sales Manager
SkupaEMobility
08.2021 - 01.2022
Sales Executive
LateralViewTechnology-Dexpress
10.2020 - 03.2021
Bachelor of Commerce -
University of Mumbai
04.2018 - 09.2020
Auditor
Kochhar & Associates
04.2018 - 09.2020
Higher Secondary Certificate -
Malini Kishor Sanghvi College of Commerce & Economics
06.2014 - 05.2015
Secondary School Certificate -
St Xavier High School
06.2012 - 05.2013