Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Kumar Amritesh

Gurgaon

Summary

Operations team leader with over three years of expertise in quality auditing, customer support, and process management within BPO and EdTech sectors.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Team Leader - Operations

Coox
Noida
08.2025 - Current
  • Led team of associates in daily operations, ensuring smooth task execution and adherence to deadlines.
  • Delegated daily tasks to team members, enhancing workflow and maintaining operational efficiency.

Team Leader

Open Mind Services Ltd
Gurgaon
06.2024 - 05.2025
  • Ensured adherence to SOPs, scripts, and processes across teams to maintain consistent quality standards.
  • Monitored quality metrics and agent performance using CRM and audit tools to drive accountability.

Customer Support Specialist

Open Mind Services Ltd
Gurgaon
04.2023 - 05.2024
  • Assisted customers with inquiries, delivering accurate product information to enhance their experience.
  • Managed customer complaints, resolving issues promptly to maintain customer satisfaction.

Customer Care Representative

Mentors Eduserve
Patna
06.2022 - 01.2023
  • Resolved customer queries through calls, emails, or chats, ensuring professionalism and accuracy.
  • Directed unresolved or critical issues to appropriate teams for timely resolution.

Intern

Times of India
Patna
12.2021 - 05.2022
  • Maintained accurate records of internship activities to ensure compliance and facilitate reporting.
  • Assisted in managing applicant tracking systems and analyzing recruiting metrics to support hiring initiatives.

Intern

Ifortis
05.2021 - 07.2021
  • Consulted with customers regarding event functions.
  • Encouraged students to participate in the event and take subscriptions.

Education

Bachelor of Business Administration (BBA) - Business Management & Administration, Process Management

Impact College
Patna, Bihar
01-2021

Class 10 and 12 (Science) -

RSB Inter School
Bihar
01-2018

Skills

  • MS Office Suite (Excel, Word, PowerPoint)
  • Power BI (Dashboards & Reporting)
  • Team Management
  • Strategic Thinking
  • Problem Solving
  • Time Management
  • Adaptability
  • Conflict Resolution
  • Team leadership

Certification

Leadership Skills, IIM Ahmedabad

LANGUAGES

English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1

Timeline

Team Leader - Operations

Coox
08.2025 - Current

Team Leader

Open Mind Services Ltd
06.2024 - 05.2025

Customer Support Specialist

Open Mind Services Ltd
04.2023 - 05.2024

Customer Care Representative

Mentors Eduserve
06.2022 - 01.2023

Intern

Times of India
12.2021 - 05.2022

Intern

Ifortis
05.2021 - 07.2021

Bachelor of Business Administration (BBA) - Business Management & Administration, Process Management

Impact College

Class 10 and 12 (Science) -

RSB Inter School
Kumar Amritesh