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Results-driven and visionary leader with a proven ability to inspire high-performing teams and drive business success through innovative solutions, strategic collaboration, and a relentless pursuit of excellence. Committed to staying at the forefront of industry trends and best practices, with a keen focus on continuous learning, improvement, and adaptability. Adept at empowering teams through open communication, accountability, and a culture of empowerment, fostering an environment of trust, transparency, and collective achievement. Thrives in dynamic and fast-paced environments, leveraging exceptional analytical and problem-solving skills to develop and implement results-driven strategies that exceed expectations and drive sustainable growth. Poised to leverage expertise, experience, and leadership acumen to drive business expansion, optimize processes, and cultivate a culture of innovation, excellence, and continuous improvement.
Bringing energetic and proactive approach to leadership, with focus on efficiency and team collaboration. Knowledgeable in production planning and workflow optimization, with skills in inventory management and quality control. Committed to driving operational excellence and fostering productive work environment.

Dynamic professional with proven expertise in team leadership and CRM management at Informa Markets. Successfully enhanced event operations and client satisfaction through effective training and stakeholder engagement. Adept at driving sales coordination and lead generation, ensuring seamless execution of major B2B exhibitions while fostering a collaborative team environment. Resourceful Deputy Team Leader known for productivity and efficient task completion. Specialize in strategic planning, team coordination, and conflict resolution. Excel in leadership, communication, and problem-solving to enhance team performance and meet organizational goals. Maintain focus on continuous improvement and adaptability to drive success in fast-paced environments.

Experienced banking professional with 6+ years in Payments Operations, KYC, and AML Compliance. Proven expertise in outward telegraphic transfers (OTT) processing, transaction monitoring, regulatory compliance, and financial risk management. Skilled in strict adherence to anti-money laundering (AML) regulations, thorough due diligence (CDD/EDD), and effective mitigation of financial fraud risks.

Results-driven Senior Operations Manager with 15+ years of experience in banking and financial services (Barclays), specialising in large-scale team leadership, client governance, and digital transformation. Proven track record of managing 50+ FTE teams across onshore and offshore delivery environments, driving SLA adherence, regulatory compliance, and measurable business impact. Experienced in QBR/MBR governance, CXO-level stakeholder management, Lean-based process improvement, and automation-led transformation initiatives. Successfully improved CSAT performance from 12% to 30% against a 20% target — demonstrating the ability to deliver beyond expectations through structured operational frameworks.

I have an overall work experience of 10+ years at different places in Mumbai. I am looking forward to a new challenging role. My background in Purchase and customer care closely parallels the profile of the type of candidate you are looking for. With my present experience, I have consistently exceeded all goals set for me, and I am valued for my hard work, reliability, tenacity and ability to come up with solutions to problems.

Kumar Amritesh

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Team Leader - Operations

Team Leader

Customer Support Specialist

Customer Care Representative

Intern

Intern

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Bachelor of Business Administration (BBA) - Business Management & Administration, Process Management

Class 10 and 12 (Science) -

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Team Leader - Operations

Team Leader

Customer Support Specialist

Customer Care Representative

Intern

Intern

Bachelor of Business Administration (BBA) - Business Management & Administration, Process Management

Class 10 and 12 (Science) -

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