Syed Kazimullah
Bangalore
Summary
Results-driven healthcare operations and Quality professional with 8.6 years of experience in Revenue Cycle Management (RCM), Quality Analysis, and Team Leadership. Proven expertise in business processes, enhancing Quality and operational efficiency, and driving performance excellence. Skilled in client relations, strategic decision-making, and process improvement, with a strong focus on delivering measurable results, reducing inefficiencies, and ensuring superior customer satisfaction. Adept at leading high-performing teams and implementing data-driven strategies to maximize operational success.
Overview
9
9
years of professional experience
16
16
years of post-secondary education
Work History
Team Leader - Operations
Omega Healthcare
Bangalore
07.2023 - Current
- Oversee project allocation and ensure timely completion of assigned inventories.
- Coordinate between Business Excellence, Client Relations, and Operations for seamless workflow.
- Improve AR Metrics, including 90+ AR Days, Cash Collections, and Denial Management.
- Prepare and present weekly/monthly performance reports to clients and internal stakeholders.
- Efficiently handle client communication, escalation emails, and issue resolution.
- Manage team performance, address conflicts, and ensure low attrition rates.
- Encourage users to meet and exceed the daily, weekly, and monthly Production with Quality within TAT.
- Managed inventory analysis and allocation, referring to 6 Days TAT, Aging days, High Dollar value Claims and trends.
Quality Control Analyst - AR
Omega Healthcare
Bangalore
06.2021 - 07.2023
- Performing an audit for daily production and finding defects/errors to improve the Quality.
- Prepared client reports such as Weekly IQ scores, Top Error analysis, Clarification log.
- Provided weekly/monthly TNI and conducted refresh training sessions.
- Participation in weekly client calls and understanding expectations to improve productivity.
- Conducting daily team meetings to provide error feedback and make the team understand the importance of production with quality.
- Analysing EQ scores and providing training/feedback to the associates and help team to achieve 100% quality.
- Providing audit sampling on each associate and discuss the same with TL/Manage.
Process Executive - AR
Omega Healthcare
Bangalore
09.2017 - 07.2021
- Worked on MMIS software for a process called Lewiston , following up with carriers as AR Caller for Professional billing, payments and Denial Management on CMS-1500.
- Worked on Denial management, Payment posting, Analyst Module, No Response Follow Ups.
- Completed all additional duties as assigned by Team Lead.
- Achieved Quality SLA in Internal and External Audits.
- Worked on End to End Process for multi specialties.
- Achieved target on daily basis and also exceeded to earn incentives.
Education
Bachelor in Computer Applications - Computer Science
Indian Academy Degree College
Bangalore , India 04.2014 - 01.2017
Pre-University Education -
Karnataka Pre University College
Bangalore , India 06.2012 - 01.2014
SSLC -
Citizens High School
Bangalore , India 01.2000 - 01.2012
Skills
- Healthcare Software: MMIS
- Provider Portals
- MS Office Suite: Word
- Excel
- PowerPoint
- Project Management
- Creativity & Problem-Solving
- Training & Leadership
- Denial & Revenue Cycle Management (RCM)
- Client Relations & Escalation Handling
- Strategic Decision-Making & Quick Problem Resolution
- Soft Skills
- Strong Verbal & Written Communication
- Excellent Team Collaboration & Leadership
- Analytical & Detail-Oriented Approach
Languages
- Hindi
- Kannada
- English
Disclaimer
I hereby declare that the information provided above is true to the best of my knowledge & belief.
Interpersonal Leadership Skills
- Project Management
- Creativity & Problem-Solving
- Training & Leadership
- Denial & Revenue Cycle Management (RCM)
- Client Relations & Escalation Handling
- Strategic Decision-Making & Quick Problem Resolution
- Soft Skills
- Strong Verbal & Written Communication
- Excellent Team Collaboration & Leadership
- Analytical & Detail-Oriented Approach
Personal Information
- Hobbies: Swimming, Playing Badminton, Travelling
- Date of Birth: 14/1/96
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Team Leader - Operations
Omega Healthcare
07.2023 - Current
Quality Control Analyst - AR
Omega Healthcare
06.2021 - 07.2023
Process Executive - AR
Omega Healthcare
09.2017 - 07.2021
Bachelor in Computer Applications - Computer Science
Indian Academy Degree College
04.2014 - 01.2017
Pre-University Education -
Karnataka Pre University College
06.2012 - 01.2014
SSLC -
Citizens High School
01.2000 - 01.2012