Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

JOJO P JOY

Gurugram

Summary

Operations leader with a proven track record at Ienergizer IT Services, excelling in process improvement and quality assurance. Skilled in logistics coordination and team building, I consistently enhanced productivity and customer satisfaction, achieving over 90% first-contact resolution while mentoring junior staff to elevate service standards.

Overview

5
5
years of professional experience

Work History

Team Leader - Operations

Ienergizer IT Services Pvt Ltd - Process - ZARA INTERNATIONAL
Gurugram
12.2022 - Current
  • Oversaw daily operations to ensure a seamless workflow and the timely completion of tasks.
  • Coordinated team schedules to maintain optimal staffing levels and maximise productivity.
  • Implemented quality assurance measures, resulting in enhanced product consistency and performance.
  • Streamlined workflows by identifying redundancies and applying lean principles, significantly increasing operational efficiency.

Senior executive

Kal Freight INDIA PVT LTD
07.2022 - 12.2022
  • I provided dedicated support to our B2B clients, handling complex logistics and transportation queries to ensure their shipments were managed smoothly and efficiently.
  • Acted as the go-to person between clients and our internal teams, making sure delivery requirements and timelines were clearly communicated and met without issues.
  • Helped mentor and guide junior team members on navigating B2B logistics challenges, sharing best practices to improve their problem-solving and customer service skills.

Senior Executive

Aegis Customer Support Services Pvt Ltd - Process - ZARA INTNERNATIONAL
Gurugram
10.2021 - 07.2022
  • I delivered outstanding customer service by genuinely listening to customers, understanding their concerns, and offering personalized solutions that met their needs.
  • Supported and mentored junior team members, sharing knowledge and guidance to help them improve their skills and deliver better service.
  • Kept a close eye on customer feedback, spotting patterns, and suggesting improvements to enhance the overall customer experience.
  • Consistently achieved—and often surpassed—daily, weekly, and monthly performance goals, while staying aligned with process expectations.

Senior Executive

Concentrix Daksh Services India Private Limited
Gurugram
08.2020 - 09.2021
  • Consistently enhanced customer satisfaction by resolving complex issues and delivering exceptional service.
  • Achieved over 90% first-contact resolution, minimizing repeat customer inquiries and ensuring swift issue resolution.
  • Effectively communicated client requirements to the team leader, ensuring alignment and clarity.
  • Successfully met and exceeded daily, weekly, and monthly targets as outlined by the process.

Education

Bachelor of Computer Application - Computer Applications

MAHARAJA AGRASEN HIMALAYAN GARHWAL UNIVERSITY
UTTARAKHAND

Diploma in Computer Science Engineering - Computer Science

D.P.G Polytechnic College, Affiliated From HSBTE
GURUGRAM

Class XII -

NIOS
NOIDA

Class X -

SCS Senior Secondary School (SSLC)
Tiruvalla, KL

Skills

  • Operations management
  • Quality assurance
  • Process improvement
  • Data analysis
  • Logistics coordination
  • Customer service
  • Team building
  • Employee training
  • Conflict resolution
  • Time management
  • Lean principles
  • Staff scheduling
  • Effective communication
  • Client communication
  • Relationship building
  • Key performance indicators (KPIs)
  • Coaching
  • Work planning
  • SOP adherence
  • Account management
  • People management

Accomplishments

    Rewards and recognition for best performance.

Timeline

Team Leader - Operations

Ienergizer IT Services Pvt Ltd - Process - ZARA INTERNATIONAL
12.2022 - Current

Senior executive

Kal Freight INDIA PVT LTD
07.2022 - 12.2022

Senior Executive

Aegis Customer Support Services Pvt Ltd - Process - ZARA INTNERNATIONAL
10.2021 - 07.2022

Senior Executive

Concentrix Daksh Services India Private Limited
08.2020 - 09.2021

Bachelor of Computer Application - Computer Applications

MAHARAJA AGRASEN HIMALAYAN GARHWAL UNIVERSITY

Diploma in Computer Science Engineering - Computer Science

D.P.G Polytechnic College, Affiliated From HSBTE

Class XII -

NIOS

Class X -

SCS Senior Secondary School (SSLC)

Similar Profiles

CREATE PROFILE
JOJO P JOY