Forward-thinking team leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Team Leader - Operations
Majorel India Pvt Ltd / Teleperformance
2020.11 - Current
Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Assisted in recruitment to build team of top performers.
Streamlined internal processes, reducing project completion times and increasing overall efficiency.
Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently with strong client deliverable.
Senior Customer Support Executive
Majorel India Pvt Ltd
2020.05 - 2020.11
Served as an escalation point for challenging customer cases, applying advanced problem-solving skills to reach satisfactory resolutions.
Implemented quality assurance measures for consistent delivery of top-notch customer service across all channels.
Associate
Globiva Services Pvt Ltd
2019.08 - 2020.05
Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
Bachelor of Technology - Information Technology
GGSIPU
New Delhi, India
2023.04 - Current
Skills
Teamwork and Collaboration
Accomplishments
Consecutive 6 times winner of Part of 'Majorel Excellence Club'.
Received 'TP Star Awards' for performance improvement.
Won multiple monthly RnR for maintaining month on month team performance.
Timeline
Bachelor of Technology - Information Technology
GGSIPU
2023.04 - Current
Team Leader - Operations
Majorel India Pvt Ltd / Teleperformance
2020.11 - Current
Senior Customer Support Executive
Majorel India Pvt Ltd
2020.05 - 2020.11
Associate
Globiva Services Pvt Ltd
2019.08 - 2020.05
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