MD Alimuddin
Team Leader Operations
New Delhi
Summary
Forward-thinking team leader with 5 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Team Leader - Operations
Majorel India Pvt Ltd / Teleperformance
Gurgaon, India
11.2020 - Current
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Assisted in recruitment to build team of top performers.
- Streamlined internal processes, reducing project completion times and increasing overall efficiency.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently with strong client deliverable.
Senior Customer Support Executive
Majorel India Pvt Ltd
Gurgaon, India
05.2020 - 11.2020
- Served as an escalation point for challenging customer cases, applying advanced problem-solving skills to reach satisfactory resolutions.
- Implemented quality assurance measures for consistent delivery of top-notch customer service across all channels.
Associate
Globiva Services Pvt Ltd
08.2019 - 05.2020
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
Bachelor of Technology - Information Technology
GGSIPU
New Delhi, India 04.2023 - Current
Skills
Teamwork and Collaboration
People Management
Client Service
Conflict Resolution
Operations Management
Accomplishments
- Consecutive 6 times winner of Part of 'Majorel Excellence Club'.
- Received 'TP Star Awards' for performance improvement.
- Won multiple monthly RnR for maintaining month on month team performance.
Timeline
Bachelor of Technology - Information Technology
GGSIPU
04.2023 - Current
Team Leader - Operations
Majorel India Pvt Ltd / Teleperformance
11.2020 - Current
Senior Customer Support Executive
Majorel India Pvt Ltd
05.2020 - 11.2020
Associate
Globiva Services Pvt Ltd
08.2019 - 05.2020