Sanjay Kumar M

• Lead a team in the Mortgage Process at a sub-servicing firm, managing property preservation tasks related to violations, ensuring compliance with Ocwen Loan Servicing Bank guidelines.
• As a Team Leader in Vendor Relationship Management, I focus on driving vendor performance, managing escalations, overseeing team operations, and providing training and development. I also work closely with internal teams to ensure timely and efficient resolution of vendor queries.

As a Senior Executive in Operations for the Life Insurance process, my primary responsibility is to engage with customers through outbound calls to schedule diagnostic appointments essential for policy processing. I ensure that policyholders are fully informed about the diagnostic requirements and guide them in booking appointments at the designated network diagnostic centers. By maintaining clear communication with both customers and diagnostic centers, I help streamline the policy underwriting process, ensuring timely and accurate completion. My role also involves updating customer records, monitoring appointment statuses, and addressing any concerns or issues that may arise during the scheduling process, all while providing exceptional customer service to ensure a smooth experience for the policyholders.

As an Accountant at a nursing college, I manage and oversee all financial aspects related to student accounts and college administration accounts using Tally accounting software. My responsibilities include processing student fees, tracking payments, and maintaining accurate records for all transactions. I also manage the college’s operational finances, ensuring proper allocation of funds, budgeting, and financial reporting. Additionally, I handle reconciliations, ensure compliance with financial policies, and provide regular financial updates to college management