Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Disclaimer
Timeline
Generic

Ashwin Shetty

Team Leader Operations
Malad E

Summary

I am seeking opportunities in Sales, Business Development or service organization. In turn, I'm looking for a company who will afford me the opportunity for growth and development in the scope of my job to assume those duties and skills necessary to make me a highly effective contributor in my role with the company. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

15
15
years of professional experience
2
2
Certifications

Work History

Team Leader - Operations

NSEIT Ltd
6 2022 - Current
  • Coordinate with clients and internal stake holder to improve systems and assist clients to improve number and achieve their monthly target
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards as CMMI & ISO Standards.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Conducted regular reviews of operations and identified areas for improvement.

Operations Manager

Supermechanic Autotech Pvt Ltd
10.2018 - 06.2022
  • Managing a team of Tele Caller, Service Advisors, Floor Manager & Technicians
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Increased profit by streamlining operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Team Leader (operations)

Epicenter technologies Pvt ltd
07.2014 - 10.2018
  • Manage a team of 15-30 FTE Tele Calling for UK insurance B2C sales process & also manage a Team of 10 BDE for a US Sales Process
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

CRA/Team Leader (operations)

Epicenter technologies Pvt ltd
05.2009 - 08.2012
  • Managed a team of 15-20 FTE for a Canadian B2C sales process
  • Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
  • Identified team weak points and implemented corrective actions to resolve concerns.

Education

Bachelor of Science -

CTU

Skills

  • Team Supervision

  • Work Planning

  • Team motivation

  • Problem-Solving

  • Client Service

  • Analytical Thinking

  • Conflict Resolution

Certification

Successfully completed & cleared assessment for LEAD A training

Personal Information

Date of Birth: 02/08/85

Disclaimer

I hereby affirm that the information in this document is accurate and true to the best of my knowledge

Timeline

Operations Manager

Supermechanic Autotech Pvt Ltd
10.2018 - 06.2022

Team Leader (operations)

Epicenter technologies Pvt ltd
07.2014 - 10.2018

CRA/Team Leader (operations)

Epicenter technologies Pvt ltd
05.2009 - 08.2012

Team Leader - Operations

NSEIT Ltd
6 2022 - Current

Bachelor of Science -

CTU

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Ashwin ShettyTeam Leader Operations