VARSHA BULAKIRAM YADAV
Summary
Operations-focused professional with 3 years of experience in customer and investor support, escalation management, and process-driven operations. Strong background in team handling, SLA management, and cross-functional coordination with a focus on accuracy and service quality.
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
2026
2026
years of professional experience
Work History
Team Leader - Operations
Startek
Mumbai
01.2023 - Current
- Handled investor and customer queries across multiple communication channels
- Managed escalations and ensured resolution within defined SLAs
- Supported operational processes with high accuracy and compliance
- Monitored team performance and provided regular guidance and feedback
- Coordinated with internal teams to resolve issues and improve workflows
- Ensured service quality standards and customer satisfaction metrics
- Led daily operations by coordinating team efforts, resulting in improved workflow efficiency and enhanced service delivery.
- Mentored new team members, fostering skill development and ensuring adherence to operational standards and procedures.
- Monitored daily workflow to ensure adherence to established policies and procedures.
Customer Service Representative
Startek
- Provided exceptional customer support by resolving inquiries efficiently, enhancing overall satisfaction and loyalty.
Education
Bachelor of Commerce -
Keraleeya Samajam's Model College
Skills
- Operations Management
- Customer Support
- Investor Queries
- Escalation Handling
- Process Adherence
- SLA Management
- Team Leadership
- MS Excel
- Reporting
- Communication
- Coordination
- Problem-solving
- Time Management
- Attention to Detail
- Ability to Work Under Pressure
- Quick Learner
- Positive Attitude
Languages
English
First Language
Hindi
Proficient
C2
Timeline
Team Leader - Operations
Startek
01.2023 - Current
Customer Service Representative
Startek
Bachelor of Commerce -
Keraleeya Samajam's Model College