Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
Arun Jacob

Arun Jacob

Summary

Dynamic Account Director with a proven track record. Expert in account relationship management, I excel in mentoring future leaders while achieving high customer satisfaction ratings. Passionate about leveraging AI applications to enhance business growth.

Overview

11
11
years of professional experience
3
3
Certifications

Work History

Account Director

Salesforce
03.2024 - Current
  • Closed two largest EV logos, achieving total contract value of approximately $500k.
  • Doubled revenue within major strategic dealership account.
  • Mentored candidates in Future Leaders Program, fostering professional development.

Strategic Account Manager

Eaton Aerospace
08.2019 - 02.2024
  • Managed strategic aerospace accounts, driving greenfield projects to success.
  • Onboarded over 15 key customers, resulting in substantial revenue growth of $10.5 million.
  • Spearheaded customer service and order management teams, achieving 90+ CSAT ratings through proactive solutions.
  • Collaborated with cross-functional teams to ensure 100% quality and on-time delivery across key accounts for four years.

Account Manager

Cyient DLM
12.2016 - 07.2019
  • Managed key accounts in aerospace, defense, and healthcare, overseeing 30+ projects valued at over $3 million.
  • Secured first design-to-build opportunity for Cyient, achieving 300 times account growth from $5,000 in 2017 to $1.5 million in 2019.
  • Contributed to SAP ERP solution deployment as core team member.

Business Development Manager

People Combine
01.2016 - 12.2016
  • On-boarded over 20 new accounts within one year through effective business development strategies.
  • Executed lead generation initiatives via channel partners to enhance market reach.
  • Oversaw vendor management and organized events to support branding efforts

Sales Manager - EMEA

Mu Sigma Inc
01.2015 - 12.2016
  • Managed sales strategy for leading analytics and decision sciences provider in India, from lead generation through deal closure.
  • Secured the largest automotive account by educating clients on service importance.
  • Contributed as Trainee Decision Scientist, performing data analysis to enhance customer experience for a global banking client.

Education

B.Tech - Electrical & Electronics

Govt. Engineering College
Thrissur
05.2014

Skills

  • Artificial intelligence applications
  • Sales expertise
  • Data analysis and automation
  • Account relationship management
  • Leadership skills

Certification

Salesforce Ranger

Accomplishments

• Best performing team - Salesforce India FY 25
• Awarded Boeing Supply Chain Excellence Award - Eaton
• Special Award of Recognition - Cyient

Timeline

Account Director

Salesforce
03.2024 - Current

Strategic Account Manager

Eaton Aerospace
08.2019 - 02.2024

Account Manager

Cyient DLM
12.2016 - 07.2019

Business Development Manager

People Combine
01.2016 - 12.2016

Sales Manager - EMEA

Mu Sigma Inc
01.2015 - 12.2016

B.Tech - Electrical & Electronics

Govt. Engineering College
Arun Jacob