Arun Jacob
Summary
Dynamic Account Director with a proven track record. Expert in account relationship management, I excel in mentoring future leaders while achieving high customer satisfaction ratings. Passionate about leveraging AI applications to enhance business growth.
Overview
11
11
years of professional experience
3
3
Certifications
Work History
Account Director
Salesforce
03.2024 - Current
- Closed two largest EV logos, achieving total contract value of approximately $500k.
- Doubled revenue within major strategic dealership account.
- Mentored candidates in Future Leaders Program, fostering professional development.
Strategic Account Manager
Eaton Aerospace
08.2019 - 02.2024
- Managed strategic aerospace accounts, driving greenfield projects to success.
- Onboarded over 15 key customers, resulting in substantial revenue growth of $10.5 million.
- Spearheaded customer service and order management teams, achieving 90+ CSAT ratings through proactive solutions.
- Collaborated with cross-functional teams to ensure 100% quality and on-time delivery across key accounts for four years.
Account Manager
Cyient DLM
12.2016 - 07.2019
- Managed key accounts in aerospace, defense, and healthcare, overseeing 30+ projects valued at over $3 million.
- Secured first design-to-build opportunity for Cyient, achieving 300 times account growth from $5,000 in 2017 to $1.5 million in 2019.
- Contributed to SAP ERP solution deployment as core team member.
Business Development Manager
People Combine
01.2016 - 12.2016
- On-boarded over 20 new accounts within one year through effective business development strategies.
- Executed lead generation initiatives via channel partners to enhance market reach.
- Oversaw vendor management and organized events to support branding efforts
Sales Manager - EMEA
Mu Sigma Inc
01.2015 - 12.2016
- Managed sales strategy for leading analytics and decision sciences provider in India, from lead generation through deal closure.
- Secured the largest automotive account by educating clients on service importance.
- Contributed as Trainee Decision Scientist, performing data analysis to enhance customer experience for a global banking client.
Education
B.Tech - Electrical & Electronics
Govt. Engineering College
Thrissur05.2014
Skills
- Artificial intelligence applications
- Sales expertise
- Data analysis and automation
- Account relationship management
- Leadership skills
Certification
Salesforce Ranger
Accomplishments
• Best performing team - Salesforce India FY 25
• Awarded Boeing Supply Chain Excellence Award - Eaton
• Special Award of Recognition - Cyient
• Awarded Boeing Supply Chain Excellence Award - Eaton
• Special Award of Recognition - Cyient
Timeline
Account Director
Salesforce
03.2024 - Current
Strategic Account Manager
Eaton Aerospace
08.2019 - 02.2024
Account Manager
Cyient DLM
12.2016 - 07.2019
Business Development Manager
People Combine
01.2016 - 12.2016
Sales Manager - EMEA
Mu Sigma Inc
01.2015 - 12.2016
B.Tech - Electrical & Electronics
Govt. Engineering College